[SPEAKER 1:] Hello, and thank you for calling from your phone service. This call may be recorded for quality and training purposes. My name is Beth, and I’ll be assisting you. How are you today?
[SPEAKER 2:] ah I’m pretty good. Thanks. How are you?
[SPEAKER 1:] I’m doing well. Thank you. May I have your name?
[SPEAKER 2:] is Tom idol.
[SPEAKER 1:] Can you spell that last name for me?
[SPEAKER 2:] Ah Yeah. ah . i d l e.
[SPEAKER 1:] Ok. ellie at the end. I was picturing it idle . Like American Idol, i d o l.
[SPEAKER 2:] Yeah. Mr. Idle, how can I help you stay?
[SPEAKER 2:] Yeah. I need some information on upgrading my service plan.
[SPEAKER 1:] Sure. I can absolutely help you with that today. Can you tell me what plan you have currently?
[SPEAKER 2:] I think it’s a silver plan. Let me get my glasses so I can read this. Yeah. Yeah. It’s the silver plan.
[SPEAKER 1:] Ok. all right. Silver plan. And how many people do you have on your plan right now?
[SPEAKER 2:] Three. I’ve got my brother Billy, my mom, cat, and I guess I count too. So, yeah, that’s three.
[SPEAKER 1:] Great. And how can I help you with your plan today, sir?
[SPEAKER 2:] I wonder if I can switch my plan up, or upgrade it somehow.
[SPEAKER 1:] How many more people are you wanting to add to your plan?
[SPEAKER 2:] Well, here’s the thing, I need to add three more people so far. I wanted to add my friend Margaret, my daughter, Anna, and my son, Todd.
[SPEAKER 1:] All right. We do have a few options that support six users, one is our gold, the other is our platinum plan.
[SPEAKER 2:] Ok. So how much are those going to cost me?
[SPEAKER 1:] Well, the gold plan is

[SPEAKER 1:] Hello, and thank you for calling premier phone service. This call may be recorded for quality and training purposes. My name is Beth, and I’ll be assisting you. How are you today?
[SPEAKER 2:] I’m pretty good. Thanks. How are you?
[SPEAKER 1:] I’m doing well. Thank you. May I have your name?
[SPEAKER 2:] Yeah. Sure. My name’s Idol.
[SPEAKER 1:] Can you spell that last name for me?
[SPEAKER 2:] Yeah. Yeah. i d l e.
[SPEAKER 1:] Ok. l e at the end. I was picturing it idle . Like American Idol, i d o l.
[SPEAKER 2:] Yeah. That that happens a lot. It’s not really a common name.
[SPEAKER 1:] Ok. Mister Idol, how can I help you today?
[SPEAKER 2:] Yeah. I need some information on upgrading my service plan.
[SPEAKER 1:] Sure. I can absolutely help you with that today. Can you tell me what plan you have currently?
[SPEAKER 2:] I think it’s a silver plan. Let me get my glasses so I can read this. Yeah. Yeah. It’s the silver plan.
[SPEAKER 1:] Ok. Alright. Silver plan. And how many people do you have on your plan right now?
[SPEAKER 2:] Three. I’ve got my brother Billy, my mom, Cat, and I guess I count too. So, yeah, that’s three.
[SPEAKER 1:] Great. And how can I help you with your plan today, sir?
[SPEAKER 2:] Oh, you can call me Tom. There’s no date for this sir.
[SPEAKER 1:] I’m sorry, Tom. It’s just an old habit. How can I help you with your plan?
[SPEAKER 2:] Well, on my plan right now, I can only have three people on it, and I’m wanting to add more. So I’m wondering if I can switch my plan up, or upgrade it somehow.
[SPEAKER 1:] How many more people are you wanting to add to your plan?
[SPEAKER 2:] Well, here’s the thing, I need to add three more people so far. I wanted to add my friend Margaret, my daughter, Anna, and my son, Todd.
[SPEAKER 1:] Alright. We do have a few options that support six users, one is our gold, the other is our platinum plan.
[SPEAKER 2:] Ok. So how much are those gonna cost me?
[SPEAKER 1:] Well, the gold plan is