See how Deepgram stacks up. Check out our ASR Comparison Tool. 🍎🍊

All Posts

Democratizing Speech Analytics: Deepgram + Callbi

Callbi, based in South Africa, has expanded the availability of speech analytics by offering an economical speech analytics solution for contact centers with from twenty agents to thousands of agents. Now they are expanding to the UK, US, Western Europe, and Australia, powered by Deepgram’s highly accurate automatic speech recognition solution.

Callbi will be able to take advantage of our 24 languages and dialects and our continuous improvements in accuracy and feature enhancements. For speech analytics, accuracy is the key. Inaccurate audio transcriptions mean poor insights and outcomes. Deepgram provides Callbi with the highest accuracy plus transcription speeds that allow contact centers to easily transcribe all their calls within the day for faster insights to make critical decisions.

Cost has been a barrier to many smaller contact centers that want to implement speech analytics. With this partnership, we are lowering the cost of speech analytics, so large and small contact centers can achieve the benefits that were normally reserved for large enterprises. We both believe that access to new technology should be simple, fast, and easy.

See how fast, accurate, and cost-effective, speech analytics can be with Callbi and Deepgram.

About Callbi Speech Analytics

Callbi is a global, easy to use, cloud-based SaaS contact center speech analytics solution that dominates the South African market. Callbi is recorder agnostic and needs no API integration with call recorder platforms, enabling non-technical users to get started within hours rather than months. It is a low-cost, highly effective solution that enables contact centers to maximize revenue, improve efficiencies and effectiveness, to reduce costs and to mitigate business risks. Callbi is a member of Alphawave Group, with over 350 employees specializing in the development and deployment of leading-edge technologies used all over the world.

Callbi is easy to deploy, easy to learn, and easy to drive fast ROI.

For more information or to arrange a demonstration please visit

About Deepgram 

Deepgram is the leader in scalable speech recognition. With our easy-to-use API, developers easily convert audio to text and build experiences that increase revenues and maximize employee productivity. Unlike previous generations, Deepgram has taken an entirely new approach to speech recognition, ditching brittle methods—heuristics-based speech processing— for an end-to-end deep learning AI architecture. With this patented approach, users can access the industry’s fastest, most accurate and highly scalable AI technology with a simple API call. Deepgram takes the heavy lifting out of noisy, multi-speaker, hard-to-understand audio transcriptions, so companies can focus on what they do best.

How Deepgram Works

How Deepgram Works

Want to get more value out of your call center data, build the next game-changing voice feature, or save a lot of money on speech transcription? Learn why Deepgram is the platform to get you there.

Download Now

Related Resources

Best Speech-to-Text APIs in 2022
If you’ve been shopping for a speech-to-text (STT) solution for your business, you’re not alone. In our recent State of Voice Technology 2022 report, 99% of respondents said they viewed voice-enabled experiences as a critical...
5 Reasons Deep Learning for Speech Recognition is Business-Ready Now
I’m frustrated. When I read from tech authors, advisors, and our competitor’s blogs that End-to-End Deep Learning (E2EDL) Speech Recognition software is only being researched or not production-ready, I want to scream… “Listen people! End-to-end...
Deepgram Rises to #1 on G2 and Receives Stevie Award for Customer Service
We’re pleased to announce that we’ve recently received recognition from two different venues. First, we’re now number 1 on G2 in the Voice Recognition Software category, as well as being highlighted as a High Performer...

Apply Now

Receive up to $100,000 to use over 12 months.

Become a Partner

When you become a partner you’re in good company.

Talk to Customer Success