Enable More Amazing Experiences
Voice technology along with Automatic Speech Recognition (ASR) will bring you closer to your customers and employees with more insights to create your perfect experience.
Real-Time Employee Enablement
Transcriptions are only useful if they are accurate enough to help your agents sell better or resolve issues faster. What if you can link your rolling transcriptions to your knowledge base or (Artificial Intelligence) AI system to provide the agent with resolution tips, selling options, or add-on products and services advice. That would be real-time business-changing enablement that can be used in addition to existing ASR solutions.
Prevent “Sorry, can you repeat that,” from your Voicebot.
One big customer frustration is having to repeat your information to a voicebot. If you are using a voicebot or virtual agent for initial call routing or simple solution resolution, you need accurate speech to text transcription for your knowledge base AI or Interactive Voice Response (IVR) systems. One Deepgram customer has reduced their voicebot repeat request from 30%+ to under 10% with our AI Speech Platform.
Speed Without Sacrifice
What if you could transcribe mountains of call recordings for better insights into your product, services, and support? We can transcribe one hour of audio in less than one minute with 90%+ accuracy, so you can transcribe and analyze a whole day of call data within that same day. How is that for fast?
Don’t break the bank.
Are you transcribing only 5-10% of your calls because of high ASR costs and large computing resources? Our AI Speech Platform can run 300 audio streams on one GPU instead of 300 CPUs. And our Deep Learning platform allows us to offer our ASR at a fraction of the cost other providers. Analyze ALL your call data for actionable intelligence without breaking the bank.
“Deepgram engines have outperformed any of the others that we have tried or looked into. Our accuracy levels are greater than 90% on virtually everything that we do.”
Compliance and QA
Increased audit-confirmed results to levels exceeding 95% accuracy.
“Being able to rely on Deepgram transcription, both on the front and back end of the call is paramount to accurate emotion detection for our Call Center Customers.”
VP of Product
Captured 100% of our call center audio.
“There could be hundreds of issues a customer is calling in about. Add to this complexity there is a distribution of words, specific to each of our customer’s brands. We couldn’t get these words right using Google, Amazon or Speechmatics, and are thrilled to finally reach our accuracy goal with Deepgram.”
In a head to head test, Deepgram model training yielded a lower WER.
“With voice data sets increasingly seen as a strategic asset awash with rich insights, timely access to high-quality audio and transcripts for AI engines to reason over is critical. Our partnership with Deepgram delivers this, underpinned by market-leading infrastructure and TCO.”
Red Box Voice
The Most Accurate Real-Time Transcription Solution
“As we’ve begun to roll out Deepgram to our customers, we’ve noticed the platform’s distinct ability to quickly and accurately transcribe product and company names.”
Why They Chose Deepgram: Listening Correctly at Scale