Finance and Banking
Transcribe 100% of Your Calls to Surface Missing Insights
Is sampling your calls enough for compliance and complaint management? Are you missing important insights about your customers? Deepgram can transcribe 100% of your calls with 90%+ accuracy at a fraction of the cost of other Automatic Speech Recognition (ASR) solutions.
Avoid Compliance Headaches
No one wants to get a notice from the Consumer Financial Protection Bureau (CFPB) or the Office of the Comptroller of the Currency (OCC) due to unfair practices or discrimination. With Deepgram, you can now transcribe 100% of calls in real-time and have your system send immediate alerts to prevent compliance issues.
Speed Without Sacrifice
How does 300 milliseconds sound? Pretty fast, right? And that’s without sacrificing transcription accuracy. Eliminate noticeable response lag for your voicebots and compliance systems. With our Deep Learning Speech Platform, you never have to sacrifice speed for accuracy.
Prevent customer churn and improve agent coaching.
“He said what to that customer?” This is something Quality Assurance (QA) never wants to hear, but it does happen. What if you could immediately step in and resolve issues by providing coaching to that agent? With real-time AI speech recognition tied to your alert systems, you can.
“Sorry, I didn’t get that.”
The most annoying thing about talking to voicebots, IVRs, or contact center agents is having to repeat yourself. With real-time AI audio transcription and 90%+ accuracy, you will never ask the customer to repeat herself. If the Conversational AI system transfers the call to an agent, they can immediately read the transcript and never ask the customer to repeat her story, order, or issue. How is that for a great customer experience?
“Deepgram engines have outperformed any of the others that we have tried or looked into. Our accuracy levels are greater than 90% on virtually everything that we do.”
Compliance and QA
Increased audit-confirmed results to levels exceeding 95% accuracy.
“Being able to rely on Deepgram transcription, both on the front and back end of the call is paramount to accurate emotion detection for our Call Center Customers.”
VP of Product
Captured 100% of our call center audio.
“There could be hundreds of issues a customer is calling in about. Add to this complexity there is a distribution of words, specific to each of our customer’s brands. We couldn’t get these words right using Google, Amazon or Speechmatics, and are thrilled to finally reach our accuracy goal with Deepgram.”
In a head to head test, Deepgram model training yielded a lower WER.
“With voice data sets increasingly seen as a strategic asset awash with rich insights, timely access to high-quality audio and transcripts for AI engines to reason over is critical. Our partnership with Deepgram delivers this, underpinned by market-leading infrastructure and TCO.”
Red Box Voice
The Most Accurate Real-Time Transcription Solution
“As we’ve begun to roll out Deepgram to our customers, we’ve noticed the platform’s distinct ability to quickly and accurately transcribe product and company names.”
Why They Chose Deepgram: Listening Correctly at Scale