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Speech Recognition for Finance & Banking

Transcribe 100% of Your Calls to Surface Missing Insights

Is sampling your calls enough for compliance and complaint management? Are you missing important insights about your customers? Deepgram’s Automatic Speech Recognition (ASR) for finance can transcribe 100% of your calls with 90%+ trained accuracy at a fraction of the cost of other ASR solutions.

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Avoid Compliance Headaches

No one wants to get a notice from the Consumer Financial Protection Bureau (CFPB) or the Office of the Comptroller of the Currency (OCC) due to unfair practices or discrimination. With Deepgram’s ASR solution for finance & banking, you can now transcribe 100% of calls in real-time and have your system send immediate alerts to prevent compliance issues.

Why Deepgram

Speed Without Sacrifice

How does 300 milliseconds sound? Pretty fast, right? And that’s without sacrificing transcription accuracy. Eliminate noticeable response lag for your voicebots and compliance systems. With our Deep Learning Speech Platform, you never have to sacrifice speed for accuracy.

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Prevent customer churn and improve agent coaching.

“He said what to that customer?” This is something Quality Assurance (QA) never wants to hear, but it does happen. What if you could immediately step in and resolve issues by providing coaching to that agent? With real-time AI speech recognition tied to your alert systems, you can.

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“Sorry, I didn’t get that.”

The most annoying thing about talking to voicebots, IVRs, or contact center agents is having to repeat yourself. With real-time AI audio transcription ideal for finance & banking, and 90%+ trained accuracy, you will never ask the customer to repeat herself. If the Conversational AI system transfers the call to an agent, they can immediately read the transcript and never ask the customer to repeat her story, order, or issue. How is that for a great customer experience?

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Deepgram engines have outperformed any of the others that we have tried or looked into. Our accuracy levels are greater than 90% on virtually everything that we do.”

Dennis Evanson

Compliance and QA
Randall Reilly


Increased audit-confirmed results to levels exceeding 95% accuracy.

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Being able to rely on Deepgram transcription, both on the front and back end of the call is paramount to accurate emotion detection for our Call Center Customers.”

Adam Settle

VP of Product


Captured 100% of our call center audio.

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There could be hundreds of issues a customer is calling in about. Add to this complexity there is a distribution of words, specific to each of our customer’s brands. We couldn’t get these words right using Google, Amazon or Speechmatics, and are thrilled to finally reach our accuracy goal with Deepgram.”

Arjun Maheswaran


In a head to head test, Deepgram model training yielded a lower WER.

More about Agara

With voice data sets increasingly seen as a strategic asset awash with rich insights, timely access to high-quality audio and transcripts for AI engines to reason over is critical. Our partnership with Deepgram delivers this, underpinned by market-leading infrastructure and TCO.”

Pete Ellis

Red Box Voice


The Most Accurate Real-Time Transcription Solution

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As we’ve begun to roll out Deepgram to our customers, we’ve noticed the platform’s distinct ability to quickly and accurately transcribe product and company names.”

Adam Larsen


Why They Chose Deepgram: Listening Correctly at Scale

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No compromises.
Only opportunities.

Don’t sample your audio. Transcribe 100% of your audio with 90%+ accuracy and 300-millisecond transcription speed in real-time.

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Receive up to $100,000 to use over 12 months.

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When you become a partner you’re in good company.

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