Speech-to-Text for Conversational AI/Voicebots
Deliver Human-like Experiences
The success of your voicebot is dependent on the accuracy of your transcription and speech understanding. So why accept lower than stellar accuracy from a Big Tech providers? Many customers see upwards of 90% accuracy and 300-millisecond transcription speed depending on their use case.
“Being able to rely on Deepgram transcription, both on the front and back end of the call is paramount to accurate emotion detection for our Call Center Customers.”
VP of Product
Captured 100% of our call center audio.
“There could be hundreds of issues a customer is calling in about. Add to this complexity there is a distribution of words, specific to each of our customer’s brands. We couldn’t get these words right using Google, Amazon or Speechmatics, and are thrilled to finally reach our accuracy goal with Deepgram.”
In a head to head test, Deepgram model training yielded a lower WER.
Create better conversational AI experiences with 90%+ accuracy and 300-milliseconds real-time transcription speed at a fraction of the cost of legacy ASR solutions.