Voice is the New User Experience
The success of your voicebot is dependent on the accuracy of the transcription to your Conversational AI system. So why accept lower accuracy from a Big Tech Automatic Speech Recognition (ASR) solution. Get 90%+ trained accuracy and 300-millisecond transcription speed at a fraction of the cost with Deepgram.
““Our partnership with Deepgram and their models in conjunction with our internal models that are trained on case-specific data get well over 90% accuracy.”
Achieved over 90% trained accuracy
“Being able to rely on Deepgram transcription, both on the front and back end of the call is paramount to accurate emotion detection for our Call Center Customers.”
VP of Product
Captured 100% of our call center audio.
“There could be hundreds of issues a customer is calling in about. Add to this complexity there is a distribution of words, specific to each of our customer’s brands. We couldn’t get these words right using Google, Amazon or Speechmatics, and are thrilled to finally reach our accuracy goal with Deepgram.”
In a head to head test, Deepgram model training yielded a lower WER.