Next-gen CX Starts by Upgrading IVR with AI
Future-proof your contact center with AI that replaces legacy IVR.
Our secure on-premises solution combines Cognigy's Agentic AI with Deepgram's advanced speech technology for natural, multilingual interactions that seamlessly integrate with your systems.
Goodbye IVR Frustration. Hello Human-like AI Agents.
Cognigy and Deepgram support on-premises deployments—ensuring compliance, security, and full control over your infrastructure.
Natural AI Conversations
Replace robotic IVR with Deepgram's high-accuracy voice AI and Cognigy's Agentic AI for dynamic, intelligent automation.
Enterprise-ready Integration
Deploy a flexible, platform-agnostic solution that easily integrates with your contact center systems without vendor lock-in.
Security and Control
Ensure enterprise-grade security and compliance with full infrastructure control through on-premises deployment options.
Where other solutions fall short
As shown below, Cognigy’s solution remains straightforward to understand and easy to implement, unlike Microsoft and Nuance (see comparison table).
While this option supports grammars, it uses a gRPC-based API that is incompatible with VoiceXML-based IVR platforms.
Designed for conversational AI voice bots, this option requires a complete app rewrite to utilize conversational AI—making it a more time-intensive and expensive solution
Traditional IVR systems not only employ an inhuman voice, but also remain extremely rigid, limited to conversations that fit into a pre-defined flow-chart.
Cloud-Based Grammar Recognizer
While this option supports grammars, it uses a gRPC-based API that is incompatible with VoiceXML-based IVR platforms.
Large-Vocabulary Speech to Text
Designed for conversational AI voice bots, this option requires a complete app rewrite to utilize conversational AI—making it a more time-intensive and expensive solution
Traditional IVR
Traditional IVR systems not only employ an inhuman voice, but also remain extremely rigid, limited to conversations that fit into a pre-defined flow-chart.
Switch from Nuance in 3 easy steps
Step 1: Assessment & Customization
Review your Nuance setup, workflows, and integrations to design a seamless migration plan with minimal disruption. Our flexible, platform-agnostic approach adapts to your needs.
Step 2: Rapid Implementation
We implement Cognigy AI and Deepgram’s speech-to-text on-premises or cloud, integrating with your systems and securing data. Most go live in 4-6 weeks.
Step 3: Training & Ongoing Support
We provide training and 24/7 support to optimize your AI-powered contact center. Our user-friendly solution ensures easy onboarding and ongoing support for optimal AI performance.
Ready to transform your customer experience? Schedule a demo today!
Nuance’s end of life isn’t a curse, it’s a blessing in disguise.
Start your journey today and see the difference.