Future-proof your contact center with AI that replaces legacy IVR.
Our secure on-premises solution combines Cognigy's Agentic AI with Deepgram's advanced speech technology for natural, multilingual interactions that seamlessly integrate with your systems.
Cognigy and Deepgram support on-premises deployments—ensuring compliance, security, and full control over your infrastructure.
Natural AI Conversations
Replace robotic IVR with Deepgram's high-accuracy voice AI and Cognigy's Agentic AI for dynamic, intelligent automation.
Enterprise-ready Integration
Deploy a flexible, platform-agnostic solution that easily integrates with your contact center systems without vendor lock-in.
Security and Control
Ensure enterprise-grade security and compliance with full infrastructure control through on-premises deployment options.
As shown below, Cognigy’s solution remains straightforward to understand and easy to implement, unlike Microsoft and Nuance (see comparison table).
While this option supports grammars, it uses a gRPC-based API that is incompatible with VoiceXML-based IVR platforms.
Designed for conversational AI voice bots, this option requires a complete app rewrite to utilize conversational AI—making it a more time-intensive and expensive solution
Traditional IVR systems not only employ an inhuman voice, but also remain extremely rigid, limited to conversations that fit into a pre-defined flow-chart.
Cloud-Based Grammar Recognizer
While this option supports grammars, it uses a gRPC-based API that is incompatible with VoiceXML-based IVR platforms.
Large-Vocabulary Speech to Text
Designed for conversational AI voice bots, this option requires a complete app rewrite to utilize conversational AI—making it a more time-intensive and expensive solution
Traditional IVR
Traditional IVR systems not only employ an inhuman voice, but also remain extremely rigid, limited to conversations that fit into a pre-defined flow-chart.
Review your Nuance setup, workflows, and integrations to design a seamless migration plan with minimal disruption. Our flexible, platform-agnostic approach adapts to your needs.
We implement Cognigy AI and Deepgram’s speech-to-text on-premises or cloud, integrating with your systems and securing data. Most go live in 4-6 weeks.
We provide training and 24/7 support to optimize your AI-powered contact center. Our user-friendly solution ensures easy onboarding and ongoing support for optimal AI performance.
Nuance’s end of life isn’t a curse, it’s a blessing in disguise. Start your journey today and see the difference.
