Deepgram privacy policy

Last Updated: November 5, 2026

Welcome and thank you for your interest in Deepgram, Inc. ("Deepgram", "we", "our" or "us"). Deepgram powers the voice economy with APIs for speech-to-text, text-to-speech, and voice agents built on complete, deep learning models designed to help companies get faster, more accurate transcription and natural, professional speech with real-time performance and domain-specific accuracy — on-prem or in the cloud.

1. Scope of this Privacy Notice

This Privacy Notice explains how we collect, use, and disclose personal information in connection with our websites, including https://deepgram.com (the "Site"), and our products and services offered at the Site (collectively, we refer to these as the “Services”). This Privacy Notice also applies to the personal information we collect when you apply to work at Deepgram.

This Privacy Notice applies when Deepgram acts as a data controller. It does not apply wherever our customers use our Services to submit, manage, or otherwise use content relating to our customers’ end users (“Customer Data”). In those cases, Deepgram is the processor and the customer is the controller, and we may direct individual inquiries to the specific customer to respond to any questions or concerns about their data handling practices. If you believe your data is being processed by one of our customers through our Services, please refer to the privacy notice of the respective customer for information on how they handle your personal information. For more information, please see our Customer Data section of this Privacy Notice.

2. How We Collect Information

We collect the following categories of personal information in connection with your visits to and use of the Services.

Information That You Provide Us Directly

Service Inquiries and Consultation Requests. We collect personal information that you provide when you inquire about our Services or schedule a demo. This information includes your first name, last name, email, phone number, company, and any other information you provide, including your interests in relation to our Services or applicable business information.

Sign-Up Information. When you register for an account to use our Services we collect account details. This information may include your name, email, and password along with any information you provide about how you intend to use the Services.

Service Inputs and Outputs. You may provide your personal information as an input to our Services, for example, when you upload an audio recording, transcript, or chat prompt (“Input”) that includes your personal information. When you provide Inputs to our Services, you may receive audio, text, or other output generated by our Services (“Output”) (Input and Output are collectively, “Content”). If you include personal information in your Input, we will collect that information and it may be reflected in your Output.

Payment Information. We collect your payment information if you purchase one of the plans on our Services (e.g., routing and account number, wire transfer information details). We use third party payment providers, including Stripe, to process payments made to us, which means that your payment method information is processed by the third-party provider and we do not retain it ourselves and are not responsible for the third-party provider’s use of your personal information. To view Stripe’s privacy policy, please click here.

Communications & Feedback. If you contact us, provide us feedback, or otherwise communicate with us, we may collect your name, email address, mailing address, phone number, or any other personal information you provide. If you sign up to receive newsletters or alerts from us, we collect your email, applicable interests, and communication preferences in order to send you regular updates about the Services.

Employment Applications. If you apply for employment, we collect your contact and demographic information, educational and work history, employment interests, information obtained during interviews, and any other information you choose to provide.

Other Information You Provide. We collect other information that you provide to us, such as when you participate in our events or surveys. The information we collect depends on the context of that collection, but may include your name and contact information and any other information you choose to provide.

Information We Collect Automatically Through Our Services

Device & Connection Information. Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available about when and how you access, install, or use our Services, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, advertising identifiers, and mobile network information.

Geolocation Data. We collect device location and approximate location derived from IP address.

Troubleshooting Information. We may track how the Services run while you're using them. If something goes wrong, we may collect details like what caused the error, when it happened, what Services you were using, what the Services were doing at the time, and any content or messages sent during the error.

Cookies & Similar Technology. We automatically collect certain types of usage information when you visit our Services, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, and similar technology like web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “Cookies”). We use the data collected through Cookies to remember your information so you don’t have to re-enter it, provide you with a personalized experience, advertise products and services we think you may enjoy, and analyze and improve our Services to make them more useful to you.

Information We Collect from Other Sources

We may obtain information from other sources, including business partners and service providers, and may also obtain information through transactions such as mergers and acquisitions. We may combine this information with other information we collect from or about you. For example, we collect information from the following sources:

Single Sign-On and Connected Apps. We may use single sign-on (“SSO“) to allow a user to authenticate their account using one set of login information. When you register or log in to our Services using your account with SSO, we will have access to certain information from the third parties operating that other account in accordance with the authorization procedures determined by those third parties, which may include, for example, your name, username, email address, language preference, and profile picture. In addition, if you connect another service, like an app, with our Saga app, we receive information from that service via its authorization procedures.

Information from Third Parties. We also may collect information from sources such as publicly available databases, marketing partners, and third-party providers for purposes described in this policy, including for marketing purposes.

Social Media. When you interact with us through various social media tools, such as when you click on the social media icon on the Site, follow us on social media, or post a comment to one of our social media pages, we may receive information from the providers of that social media such as your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties.

3. How We Use Personal Information

We use your personal information for the purposes below.

Provide and Improve the Services

• To provide and maintain the Services, such as to create and administer your account, process payments, provide you with the features and functionality of the Services, and identify and repair errors;
• For our operational and general business requirements, such as to administer the Services, conduct troubleshooting and diagnostic testing, and test and evaluate system features;
• To enhance quality and improve our Services, and develop new products and services (this includes using Content for AI model training unless you opt out, as described below);
• To monitor and analyze trends, usage, and activities in connection with our products and services and other research purposes; and
• To customize your experience, and provide you with Services personalized to you.

Communicate with You

• To communicate with you and respond to your requests, such as to respond to your questions, contact you about changes to the Services, and communicate about your account and billing.

Legal and Safety

• To protect our Services, our users, and the public, including to enforce our Terms of Service and other contracts, investigate and resolve disputes, address security issues, detect fraud and other illegal or malicious activity, and otherwise fulfill our legal obligations and protect our rights and interests as well as those of third parties; and
• To comply with contractual, financial, and legal obligations and requirements.

Marketing and Advertising

• For marketing and advertising purposes, such as to send you updates and information about products we think may interest you or to provide you with news about Deepgram and our select partners;
• To target advertisements to you on third party platforms and websites (for more information, including how to opt out, see the Targeted Advertising and Analytics section below). These companies may use Cookies to collect information about your interaction over time across the Services, our communications, and other online services, and use that information to serve online ads that they think will interest you. We may also share information about our users with these companies to facilitate interest-based advertising to our or similar users (known as a “lookalike audience”) on other online platforms; and
• To facilitate events and welcome guests to our offices.

We never use Content you submit to our Services to market or advertise to you.

Recruiting and Employment

• We use information provided in the hiring process to evaluate your candidacy, communicate with you during the process, and facilitate onboarding if hired.

Other Lawful Purposes

• To fulfill any other purpose for which you provide personal information; and
• For any other lawful purpose, or other purpose that you consent to.

We may also use anonymized, aggregated, and/or de-identified data that cannot be reasonably linked to you for any purpose. Where we maintain or use such anonymized, aggregated, and/or de-identified data, we will continue to maintain and use that information only in anonymized, aggregated, or de-identified form and will not attempt to re-identify the information.

4. How We Disclose Personal Information

We may disclose your personal information in the instances described below.

• Affiliates. We may disclose personal information with our current or future affiliates.
• Business Partners and Service Providers. We may disclose your personal information to business partners and service providers, such as those that help us deliver or improve our Services, provide you with advertising that we think will be of interest to you, and that otherwise perform services in connection with our business, including for payment processing, web hosting, analytics, targeted advertising, fraud prevention, customer service, and marketing.
• Pursuant to Legal Requirements. We may disclose your information to government authorities, law enforcement, or other third parties where we have a good-faith belief that disclosure is reasonably necessary to comply with applicable law, regulation or legal process (e.g., a subpoena, court order, or other lawful request by public authorities).
• To Protect the Rights of Deepgram and Others. We may disclose personal information to enforce our Terms of Service or other agreements, or to protect the rights, property, or safety of Deepgram, our customers, or others.
• Corporate Transactions. We may disclose information in the event of an acquisition, merger, bankruptcy, or other significant corporate transaction in which we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses, and/or assets.
• With Your Consent. We may also share information with your consent or at your direction, including as part of collaborations and integrations you choose to engage in through the Services, such as any LLMs used with our voice agent API.

5. Targeted Advertising and Analytics

We engage partners to provide analytics services, serve advertisements, and perform related services for us. To do this, Deepgram and these partners use Cookies to collect information about you and your use of the Services, and other websites and online services including your device identifiers, IP address, web browser and mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and order information, and use this information to recognize you across multiple devices, remember your information so you don’t have to re-enter it every time you visit the Site, understand usage of our Services in order to improve them, customize your experience, and market services that we think you’ll enjoy including through targeted advertising. Depending on where you reside, you can opt out of ad targeting through Cookies on our website by following the prompts behind the Your Privacy Choices link in the site footer. Your opt-out choice will be linked to your browser only; therefore, you will need to renew your opt-out choice if you visit our website from a new device or browser, or if you clear your browser’s cookies.

In addition to ad targeting activities that rely on Cookies, we work with advertising partners to translate other identifiers, such as your email address, into a unique identifier that such partners can then use to show ads that promote Deepgram that are more relevant to you across the web and other online services. You may opt out of these disclosures by filling out our web form.

The activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain privacy laws. See the Additional Information for Specific Jurisdictions section below for details.

Industry and Device Opt-Out Tools. In addition to the options above, the Digital Advertising Alliance (DAA) offers an online resource to help manage interest-based advertisements, at https://youradchoices.com/control. Finally, to opt-out from Google Analytics’ use of information collected on the Services, you can do so here.

6. Your Choices

You have several choices available when it comes to information about you:

• Modifying Account Information. If you have an account for our Services, you can access and/or correct certain profile information in your account (e.g., your contact information) through the account setting page or a similar option provided on the Services. To request to access, correct, and/or delete other personal information about you, please email security@deepgram.com. Please note that Deepgram does not own or control the data provided to our Services by our customers and cannot modify or delete data except at the request of our customer, or as permitted by our Terms of Service.
• Email Marketing Communications. From time to time, we may send you emails regarding updates to our Services, news about Deepgram, or information about products and services we think may be of interest to you. If you wish to unsubscribe from our marketing emails, simply click the “unsubscribe" link provided at the bottom of the email communication. If you opt out, we may still send you certain transactional or relationship email communications (e.g., account verification, confirmations of transactions, and other technical or legal notices).
• Model Training Opt-Out. We may use your Content to train and improve our models. With more data, our models get sharper at understanding how people actually talk — accents, dialects, slang, natural pauses, and rhythm. If you'd rather we not use your Content to improve our models, you can do the following:
• For our APIs, you may opt out of model training on a per-request basis by setting the applicable parameter in your request as described here. This opt-out applies to the individual request in which it is set, to give you more flexibility over how your Content is used.
• For Saga users, you can access opt-out choices in your settings. Once you opt out, any new Content that you submit won't be used to train our models.
• Cookies. We use Cookies as described in the Cookies & Similar Technology section above. You can usually adjust your browser settings to delete or notify you of Cookies by actively managing the settings on your browser or mobile device. Please note that doing so may negatively impact your experience using the Sites, as some features and services on our Sites may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all Cookies. For additional opt-out choices, see the Targeted Advertising and Analytics section above.

Do Not Track. Some web browsers provide a “Do Not Track” option. We currently do not respond to browser “Do Not Track” signals.

See below for additional information regarding choices available for specific jurisdictions.

Data Retention

We will retain your personal information for the length of time needed to fulfill our business purposes for which we originally collected it and for other business purposes explained in this Privacy Notice unless otherwise required or permitted by law.

If you are an applicant and become an employee of Deepgram, your application information will become part of your employment record and retained in accordance with our practices for employee data.

7. Additional Information for Specific Jurisdictions

International Data Transfers

We operate globally, and your personal information may be transferred to countries outside of your country of residence, including to our servers in the United States and other jurisdictions.

Whenever we make restricted transfers of personal information, we do so under approved legal mechanisms designed to ensure that the recipient adequately protects personal information as required by applicable law. These mechanisms may include:

1. Adequacy decisions issued by the relevant supervisory authority, where applicable.
2. Standard Contractual Clauses approved by the relevant supervisory authority, which we enter into with third parties and service providers when required.
3. Other legal bases, such as your explicit consent, when the transfer is necessary to perform a contract with you, or when the transfer is made at your request.

You can contact us to request more information about the safeguards we use when transferring personal information internationally.

Individuals in Europe

If you are located in Europe, this section applies to you.

Legal Basis for Processing

When we process your personal information as described in this Privacy Notice, we do so in reliance on the following lawful bases:

• To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested);
• When we have a legitimate interest in processing your personal information to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you);
• To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications); or
• When we have your consent to do so (e.g., to place certain Cookies on your device). When consent is the legal basis for our processing of your personal information, you may withdraw such consent at any time.

Data Subject Requests

You have certain rights regarding your personal information. Below is a summary of the rights you may enjoy, depending on the laws where you live:

• The right to request access to your personal information;
• The right to request correction or deletion of your personal information;
• The right to object to our use and processing of your personal information;
• The right to request that we limit our use and processing of your personal information; and
• The right to request portability of your personal information.

To exercise any of these rights, please email security@deepgram.com.

Deepgram has appointed DataRep as its Data Protection Representative for purposes of the GDPR in the EU/EEA and the Data Protection Act 2018/UK GDPR (as amended) in the UK, and the FADP in Switzerland. You may also contact DataRep as follows:

• Sending an email to datarequest@datarep.com with Deepgram, Inc. in the subject line.
• Mailing your inquiry to DataRep at DataRep, 77 Camden Street Lower, Dublin, D02 XE80, Ireland. Please make sure to mark your letter for DataRep (and not Deepgram Inc.) so that it is delivered properly.

If you have a concern about our processing of personal information, we encourage you to contact us in the first instance. However, if we are not able to resolve it, you also have the right to make a complaint to a government supervisory authority where you reside. Contact details for your supervisory authority can be found using the links below:

For individuals in the European Union: https://www.edpb.europa.eu/about-edpb/our-members_en

For individuals in the UK: https://ico.org.uk/global/contact-us/

For individuals in Switzerland: https://www.edoeb.admin.ch/en/contact-2

Individuals Residing in Certain U.S. States

Privacy laws in certain U.S. states (“State Privacy Laws”) require additional disclosures and grant their residents certain rights. If you are a resident of California, Nebraska, or Texas, this section applies to you. This section also serves as our Notice at Collection for California.

Additional Disclosures

Our Privacy Notice above explains how we collect, use, and disclose information about you, as well as our targeted advertising and analytics practices, including during the preceding 12 months. We use the tables below to explain this same information.

Use and Disclosure of Personal Information for Business Purposes

As described in the How We Collect Information section above, we collect personal information from various sources, including directly from you, by automated means, and from third-party sources.

Sales, Sharing, and Targeted Advertising Activities

While we do not “sell” personal information in the traditional sense, we disclose identifiers and internet or other similar network activity information to advertising partners to show you targeted ads on third-party properties and expand the reach and effectiveness of our own marketing campaigns. These disclosures may be considered “sales,” “sharing,” or use of personal information for “targeted advertising” under State Privacy Laws.

We do not “sell” sensitive personal information, and we do not “share” sensitive personal information, for purposes of cross-context behavioral advertising, as defined under applicable law. We have not engaged in such activities in the preceding 12 months. Without limiting the foregoing, we also do not knowingly sell or “share” personal information, including sensitive personal information, of minors under 16 years of age.

Your Privacy Rights

Depending on where you live and subject to certain limitations, you have the right to:

• Request to know more about and access your personal information, including in a portable format;
• Request deletion of your personal information;
• Request correction of inaccurate personal information; and
• Opt out of the use of your personal information for sales/sharing/targeted advertising, which you can do by clicking on the Your Privacy Choices link on our website and the privacy settings in the Saga app.

You can exercise these rights by contacting us at security@deepgram.com.

We may verify your request by asking you to verify your email address and/or provide information related to your recent interactions with us.

Opt-out Preference Signals

We also process legally recognized opt-out preference signals, such as the Global Privacy Control. These signals set your opt-out preferences only for the particular browser or device you are using unless you are logged into your account, in which case we will honor the signal on our website with respect to that browser or device and your account. For information about how to use the Global Privacy Control, please visit https://globalprivacycontrol.org/.

Nondiscrimination

We will not treat you differently for exercising your privacy rights.

Appeals

If we deny your request, you may appeal our decision by emailing security@deepgram.com. If you have concerns about the result of an appeal, you may contact the attorney general in the state where you reside.

Authorized Agents

If you are submitting a rights request as an authorized agent, you must submit proof of your authorization to make the request, such as a valid power of attorney or signed permission from the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver's license or other government-issued ID. In some cases, we may contact the subject of the request for verification. If you are an authorized agent seeking to make a request, please email this information to security@deepgram.com.

8. Links to Third-Party Websites and Services

For your convenience, our Services may provide links to third-party websites or services that we do not own or operate. We are not responsible for the practices employed by any websites or services linked to or from the Services, including the information or content contained within them. Your browsing and interaction on any other website or service are subject to the applicable third party’s rules and policies, not ours. If you are using a third-party website or service, you do so at your own risk. We encourage you to review the privacy policies of any website or service before providing any personal information.

9. Children’s Privacy

Our services are not intended for minors under the age of 18. We do not knowingly solicit or collect personal information from minors under the age of 18. If we learn that any personal information has been collected inadvertently from a minor, we will delete the information as soon as possible. If you believe that we might have collected information from a minor under the age of 18, please contact us at security@deepgram.com.

10. Customer Data

Our customers may upload data to our Services, or we may collect data on their behalf, which may include personal information or data about our customers’ end users (“Customer Data”). This Privacy Notice does not apply to the processing of Customer Data.

For such processing, Deepgram acts as a data “processor” (e.g., under General Data Protection Regulation (GDPR) (EU 2016/679) and the UK General Data Protection Regulation (UK GDPR)), or a "service provider” (e.g., under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)). Deepgram processes personal data to provide the Services, in accordance with a customer’s instructions and the agreements with the customer. We enter into data processing agreements with our customers which set out our obligations under applicable privacy laws, which include forwarding our customers any end user individual rights requests and providing reasonable and timely assistance to our customers in complying with our customer’s obligations with respect to consumer access and deletion requests. These agreements include the EU Commission’s Standard Contractual Clauses as the legal mechanism to transfer Customer Data outside of the European Economic Area, United Kingdom, or Switzerland to the US.

To view our current subprocessor list, please click our list of subprocessors. This list may change over time.

11. Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, or loss, as described at deepgram.com/data-security.

In addition, Deepgram welcomes responsible security research and commits to not pursuing legal action against individuals who, in good faith, report vulnerabilities to us. This safe harbor applies as long as the research is conducted without malicious intent, does not compromise user data or service availability, and follows responsible disclosure practices. To report a vulnerability, please contact us at security@deepgram.com.

12. Changes to Privacy Notice

We reserve the right to change this Privacy Notice from time to time in our sole discretion. The “Last Updated” legend at the top of this Privacy Notice indicates when it was last revised. Any changes will become effective when we post the revised Privacy Notice on the Services. It is your responsibility to review this Privacy Notice periodically to stay informed about our information practices and the choices available to you.

13. Contact Us

For additional inquiries about this Privacy Notice, please send us an email at security@deepgram.com, or contact us at:

Deepgram, Inc.
548 Market St, Suite 25104
San Francisco, CA 94104-5401