State of Voice AI Report

The Rise of Enterprise Voice Agents

Explore how 400 business leaders are implementing voice AI across industries and the key trends shaping AI voice agent adoption.

Introduction

Deepgram’s State of Voice AI Survey, conducted in partnership with Opus Research, explores the applications and key features of Voice AI across more than a dozen industries, based on insights from 400 business leaders.

Key Finding #1

Transcription: from feature to fundamental

92% of respondents capture their speech data, and 56% transcribe more than half of their interactions (a notable increase from our previous report: 84% transcribed less than half of their audio data).

Key Finding #2

Voice AI is now foundational

67% of organizations consider voice AI core to their product and business strategy.

Key Finding #3

The voice AI agent revolution awaits

80% of organizations use traditional voice agent systems, yet only 21% are very satisfied.

More key findings

84%

plan to increase budgets in the next 12 months.

50%

use traditional voice agents for task/service automation and consider it the most compelling use case for voice AI agents.

46%

cite fine-tuning models as a key to greater adoption.

Read the full report to hear what industry experts are saying about the future of Voice AI

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