Deepgram’s 2025 State of Voice AI Survey, conducted in partnership with Opus Research, explores the applications and key features of Voice AI across more than a dozen industries, based on insights from 400 business leaders.
Dive in to see why 2025 is shaping up to be one of the most thrilling years for Voice AI and in particular, voice AI agents.
92% of respondents capture their speech data, and 56% transcribe more than half of their interactions (a notable increase from our previous report: 84% transcribed less than half of their audio data).
67% of organizations consider voice AI core to their product and business strategy.
80% of organizations use traditional voice agent systems, yet only 21% are very satisfied.
plan to increase budgets in the next 12 months.
use traditional voice agents for task/service automation and consider it the most compelling use case for voice AI agents.
cite fine-tuning models as a key to greater adoption.
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