Elerian AI not only set out to dominate the Call Center Conversational AI space with their NLU technology; they also sought to create AI that could understand people and engage in natural conversations of a more general kind. This has always been their mission.
According to Craig Akal, that’s what has given Elerian AI the flexibility and the vision to break free from the rut which has limited the advancement of voicebots for so long. “Our competitors have come out of the call center space, and really they’ve built on top of rudimentary products to try and get to something that can interact naturally. We’ve come at it the other way. Elerian AI is striving to achieve genuine open-domain conversation capability, which is the ability to talk to technology about any topic. We have built AI that develops human models to understand people individually and support their decision-making” noted Akal. Call centers are simply the first point through which Elerian AI has chosen to commercialize. Their technology has near limitless application across a wide array of use cases and industries.
Elerian AI is passionate, confident, and determined to push their technological solutions as far as they can go. “In a call center context, we don’t see ourselves as benchmarking with other technologies but rather with the experience offered by a great human operator. That is the level of sophistication we want to deliver and the benchmark against which we compare ourselves. We’ve got to provide a great caller experience, every time.” In short, Elerian AI is building a machine that can talk to you in a way that feels human. It may seem like the stuff of futuristic sci-fi, but for Elerian AI’s customers, the future has already arrived.