CASE STUDY
Elerian AI Builds Human-Like
AI-Powered Voicebots With Deepgram
Our fast, accurate Automatic Speech Recognition (ASR) engine allows Elerian AI to create a seamless, natural-sounding conversation with a digital agent.
Our partnership with Deepgram and their models in conjunction with our internal models that are trained on case-specific data get well over 90% accuracy.”
CEO, Elerian AI
The Results
Machines that are Fluent in Human
The partnership between Deepgram and Elerian AI has allowed a Conversational AI digital agent to be more human-like and has increased the productivity of the human agents in their clientβs call centers. Elerian AI CEO, Dion Millson says, βFor Conversational AI voicebots, it all starts off with speech recognition. If you donβt understand what the person said and transcribe it to text accurately, you are not in the game. Unfortunately, the general ASR models standardize around 70% accuracy, and it is just not good enough to respond to a caller with real-time accuracy and relevance. Our partnership with Deepgram and their models in conjunction with our internal models that are trained on case-specific data get well over 90% accuracy.βΒ Elerianβs NLU driven digital agents come with not only the ability to understand what is being said but with sentiment and emotion detection tools to provide rich analytics on caller interactions and more personalized interaction. Combine that with their simple, low code configuration process, and you have a breakthrough solution unmatched in the Conversational AI industry.
Looking Ahead
Technology You Can Talk to About Anything β Empowering Human Decision-Making
Elerian AI not only set out to dominate the Call Center Conversational AI space with their NLU technology; they also sought to create AI that could understand people and engage in natural conversations of a more general kind. This has always been their mission.
According to Craig Akal, thatβs what has given Elerian AI the flexibility and the vision to break free from the rut which has limited the advancement of voicebots for so long. βOur competitors have come out of the call center space, and really theyβve built on top of rudimentary products to try and get to something that can interact naturally. Weβve come at it the other way. Elerian AI is striving to achieve genuine open-domain conversation capability, which is the ability to talk to technology about any topic. We have built AI that develops human models to understand people individually and support their decision-makingβ noted Akal. Call centers are simply the first point through which Elerian AI has chosen to commercialize. Their technology has near limitless application across a wide array of use cases and industries.
Elerian AI is passionate, confident, and determined to push their technological solutions as far as they can go. βIn a call center context, we donβt see ourselves as benchmarking with other technologies but rather with the experience offered by a great human operator. That is the level of sophistication we want to deliver and the benchmark against which we compare ourselves. Weβve got to provide a great caller experience, every time.β In short, Elerian AI is building a machine that can talk to you in a way that feels human. It may seem like the stuff of futuristic sci-fi, but for Elerian AIβs customers, the future has already arrived.