Real-Time Employee Enablement
Transcriptions are only useful if they are accurate enough to help your agents sell better or resolve issues faster. What if you can link your rolling transcriptions to your knowledge base or (Artificial Intelligence) AI system to provide the agent with resolution tips, selling options, or add-on products and services advice. That would be real-time business-changing enablement for enterprise companies that can be used in addition to existing ASR solutions.
Prevent “Sorry, can you repeat that,” from your Voicebot.
One big customer frustration is having to repeat your information to a voicebot. If your enterprise company is using a voicebot or virtual agent for initial call routing or simple solution resolution, you need accurate speech to text transcription for your knowledge base AI or Interactive Voice Response (IVR) systems. One Deepgram customer has reduced their voicebot repeat request from 30%+ to under 10% with our AI Speech Platform.
Speed Without Sacrifice
What if you could transcribe mountains of call recordings for better insights into your product, services, and support? With Enterprise Automatic Speech Recognition (ASR) technology, we can transcribe one hour of audio in less than one minute with 90%+ accuracy, so you can transcribe and analyze a whole day of call data within that same day. How is that for fast?
Don’t break the bank.
Are you transcribing only 5-10% of your calls because of high ASR costs and large computing resources? Our AI Speech Platform can run 300 audio streams on one GPU instead of 300 CPUs. And our Deep Learning platform allows us to offer our ASR at a fraction of the cost other providers. Analyze ALL your call data for actionable intelligence without breaking the bank.