Emotion Logic

Overview of Emotion Logic - Add Genuine Emotion Detection to Boost Your ROI 

Emotion Logic provides emotion detection and analysis solutions to help companies understand customer emotions and predict behavior. Their technology uses layered voice analysis to detect 17 different emotional states from human voice in any language. This enables data-driven decision making to improve ROI across various industries like finance, healthcare, HR, research and more.

How Does Emotion Logic Work?

The Emotion Logic technology is based on Layered Voice Analysis (LVA) which identifies emotional biomarkers in the human voice that reveal genuine emotions beyond just the spoken words or tone of voice.

Key Features:

• Language Independent - Works for any language and is not affected by accents or cultural traits.

• Unbiased - Does not discriminate based on gender, race, age etc.

• Emotion Detection - Detects 17 different emotional states like stress, aggression, engagement etc.

• Real-time Analysis - Can analyze live voice streams and not just pre-recorded audio.

• Cloud API - Integrates easily into your applications and workflows.

• Custom Models - Train custom models for your specific use case.

• Dashboard - Provides visualizations and analytics through their dashboard.

The Science Behind It

LVA focuses on vocal biomarkers related to the limbic system in our brain which controls emotions and behavior. It analyzes over 100 voice parameters like amplitude, frequency, pitch etc. to detect emotions. The algorithms are based on decades of research in fields like psycholinguistics, phonetics and computer science.

Use Cases

Emotion Logic can analyze emotions from various voice interactions like customer service calls, sales calls, interviews, speeches, phone conversations and more. The insights can be used to:

• Understand customer satisfaction
• Identify fraud risks
• Improve hiring
• Personalize marketing
• Advance academic research
• Detect mental health issues
• Match compatible partners
• Spot deception

Benefits and Features

For Customers:

• Listen to Emotions - Understand the underlying emotions, not just the words spoken.

• Analyze Emotions - Get granular insights into 17 different emotional states.

• Predict Behavior - Take data-driven actions based on expected behaviors.

• Make Better Decisions - Use genuine emotion insights to improve hiring, marketing, customer service etc.

Features:

• Real-time and batch analysis of audio
• Emotion analysis API
• Out-of-the-box applications
• Easy integration into business workflows
• Role-based access control
• Usage analytics and reports
• Custom modeling capabilities
• Web-based dashboard

Emotion Logic Platform

The Emotion Logic Platform provides easy access to their emotion detection capabilities through:

Emotion Logic Hub

A self-serve portal to analyze audio files and get emotion insights quickly.

Emotion Logic API

Integrate emotion detection into your applications via APIs

Out-of-the-Box Applications

Pre-built applications for common use cases like customer service, HR screening etc.

Flexible Integration

Analyze live streams or batch files. Embed insights into your workflows.

Custom Model Training

Build custom models tailored for your specific use case.

Who is Emotion Logic For?

Emotion Logic is used by companies across industries like:

• Finance - credit risk analysis, KYC, customer service.

• Healthcare - mental health diagnosis, doctor-patient interactions.

• HR - pre-employment screening, coaching.

• Market Research - ad testing, product feedback.

• Customer Service - agent evaluations, feedback analysis.

• Fraud Detection - insurance claims, loan applications.

• Law Enforcement - forensic analysis, interrogations.

Support

Emotion Logic provides email and phone support during business hours. They also offer SLAs for API uptime and technical assistance.

Integrations

The platform offers open REST APIs that can flexibly integrate with your existing systems like CRMs, HCMs, analytics software etc.

Emotion Logic Reviews

Emotion Logic technology is used by major global brands across industries. Their clients praise the unique emotion detection capabilities and the business impact it provides.

"Emotion Logic's technology provides important and unique data during the recruitment process. Together with Ethics Data Analytics we can recognize quickly and retain the best team members." - Luis Latapi, Ethics Data Analytics

"Changes applied based on Emotion Logic's insights showed significant increase in customers' satisfaction." - Mutsumi Sugino, ESJ

Conclusion

Emotion Logic provides a game-changing emotion detection solution that can help companies in various industries make better data-driven decisions and improve ROI. The easy-to-use platform, flexible APIs and proven science behind LVA makes it a powerful tool to gain deeper emotional insights from customer interactions and human voice.