Transforming Contact Centers with Voice AI

From transcription to sentiment analysis to voice synthesis and AI agents, Deepgram helps CCaaS and contact center platform providers streamline workflows, drive operational efficiency, and improve the customer experience.

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Trusted by the world’s top enterprises, contact center platform providers, and conversational AI leaders

Superior performance, unmatched value

  • Accurate transcription empowers organizations to derive profound insights, enhance agent performance, and offer unparalleled customer experiences.

  • Nova-2, our next-generation speech-to-text model, outperforms all competitors in speed, accuracy, and cost with support for 30+ languages, diverse dialects and accents, and a wide range of fine-tuned use case models.

  • Nova-2 is specifically engineered to manage background noise, handle cross-talk during calls and meetings, and recognize alphanumerics and account IDs commonly used in call center interactions.

Let your AI agents do the talking

  • Aura, our inaugural text-to-speech model, produces natural, human-like voices to support real-time conversational AI applications and AI agents.

  • Lightning fast and cost efficient, Aura is optimized for high-throughput applications at enterprise scale.

From audio to insight in seconds

  • Audio intelligence models extract actionable insights using real-time APIs powered by task-specific language models.

  • Automatically extract topics and context, recognize speaker intent, analyze caller sentiment, and precisely summarize interactions to provide exceptional customer experiences.