Deepgram Audio Intelligence

Powered by efficient task-specific language models. Extract vital insights from conversational audio at scale.

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Unlock the Power of Speech Analytics

Extracting insights and understanding from speech

In contrast to expensive and slow large language models, our Audio Intelligence models are lightweight, purpose-driven, and fine-tuned on domain and task-specific conversational data sets. The result? Superior accuracy on specialized topics, lightning fast speed, and low inference costs that make high throughput, low latency applications viable.

Audio intelligence | Switchback

From transcription to understanding

Extract more value from your voice data without hiring additional experts.

Summarization

Transcript Hi. Thank you so much for calling Wham. My name is Ali. How can I help you today? Hey. Just trying to change the payment info on the website. since my sub is about to renew. I was wondering if you could do it on the phone. Yeah. That shouldn't be a problem. Could I have your first and last name, please? Erin Shurtz, s c h e r t z. Alright. Thank you so much, Erin. Could I also have your phone number, please? 713-899 0745. Excellent. And I'm just going to verify with your security question really quick, if you don't mind. What street did you grow up on? Cypress Avenue. Okay. Excellent. Thank you so much. And I can just go ahead and update that card info for you. So first, what is the card number? 4708 Okay. 1209. Okay. 8732. Uh-huh. 7655. Great. And could I also have your expiration date as well? February 2028. Great. And could I also have your CVC on the back? 482. Okay. Thank you. And the the billing address is still the same? Yep. Okay. Great. then you're all set. Thank you so much for calling in.

Audio Intelligence features

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Summarization

Accurately capture the essence of conversations including relevant contextual information to streamline workflows, enhance communication, and boost efficiency.

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Sentiment analysis

Identify sentiment as positive, neutral, or negative at word, sentence, and transcript levels for trend analysis and real-time customer experience improvements.

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Intent recognition

Recognize and track speaker intent through the entire conversation enabling agents to make intent-based decisions and take actions that improve customer satisfaction.

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Topic detection

Identify key topics in your audio to improve omnichannel handoffs, streamline workflows, and categorize, search, and conduct post-call trend analysis.

Ready to get started?

Transcription and intelligence in one API and built upon the world’s most powerful voice AI platform.