Overview
Inbenta is a conversational AI platform that helps companies improve customer experience through intelligent automation. Their services include chatbots, search, messenger, knowledge management and interactive product demos.
The platform aims to lower costs, improve customer service, and simplify IT management for businesses. Key benefits include:
- Automating customer interactions in a personalized way
- Reducing reliance on human agents to save time and money
- Improving CX with faster, more efficient self-service
How Inbenta's Platform Works
Inbenta utilizes proprietary AI technology that has been trained on billions of customer interactions over a decade. This allows their platform to understand the intent behind customer queries and respond appropriately.
The modular platform integrates chatbots, search, knowledge bases, messaging, and product demos into one system. It tracks every customer touchpoint to provide businesses with analytics on the entire journey.
Inbenta's self-service tools run 24/7 to resolve inquiries automatically without agent assistance. This significantly cuts operational costs for companies.
Features and Capabilities
Chatbot
AI-powered chatbots handle complex conversations, answering questions and completing tasks for customers.
Search
Intuitive search makes it easy for customers to find relevant content on websites and apps.
Knowledge
A centralized knowledge base organizes company content for quick access.
Messenger
Centralized case management optimizes engagement across communication channels.
Product Demos
On-demand video tutorials provide instant self-service support.
Use Cases and Applications
Inbenta serves a variety of industries with diverse use cases:
Customer Service
Chatbots and self-service improve first-contact resolution rates.
IT Helpdesk
Deflect and automate tickets to boost agent productivity.
Marketing and Sales
Chatbots qualify leads 24/7 and enable personalized marketing.
HR
Automate answers for common employee questions.
Digital Transformation
Leverage AI to enhance customer and employee experience.
Who is Inbenta's Platform For?
It serves large enterprises across industries like:
- Banking
- Insurance
- Technology
- Telecom
- Utilities
- Travel
- Ecommerce
- Government
- Healthcare
Ideal users include customer service, sales, marketing, HR, and IT teams.
Pricing and Plans
Inbenta offers customized pricing tailored to each company's needs. Contact their sales team for quotes.
There are volume-based discounts available for enterprise deals.
Support and Integrations
24/7 customer support is included. There are also options for professional services.
Inbenta provides over 150 out-of-the-box integrations with leading tools. Their open API also allows custom connections.
What Customers Are Saying
The platform boasts a 4.5/5 star customer rating on Gartner Peer Insights based on 39 reviews.
Positive feedback cites strong ROI, quick deployment, and excellent ongoing support.
Conclusion
Inbenta's conversational AI integrates seamlessly across channels to resolve customer inquiries instantly. This improves satisfaction while significantly lowering operational expenses.
To learn more or request a demo, visit: Inbenta's website
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