Overview of Tars - AI Chatbot and Live Chat Platform
Tars is an AI-powered conversational platform that enables businesses to engage with customers through chatbots and live chat. The platform utilizes natural language processing and machine learning to understand customer queries and provide relevant responses.
How Tars Works
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Tars provides a drag-and-drop bot builder to easily create chatbots without coding. It has pre-built templates and integrations to get started quickly.
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The Natural Language Processing engine understands customer questions and responses using machine learning algorithms. It continuously improves over time.
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Smart triggers and dialog flows can be configured to handle different conversation scenarios.
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Live chat allows real agents to takeover conversations when needed to resolve complex issues.
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Analytics and reports provide insights into customer interactions and bot performance.
Key Features and Benefits
Intelligent Chatbots
- Pre-built industry templates for quick setup
- Drag-and-drop bot builder with no coding
- Natural language processing for understanding queries
- Dialog flows and triggers for conversation management
- Integrates with messaging platforms like WhatsApp
Omnichannel Customer Support
- Seamlessly switch between chatbots and live agents
- Single unified inbox for all conversations
- Chatbot and live chat support on website and mobile apps
- Integrations with platforms like Shopify, WordPress, etc.
Analytics and Reports
- Conversation analytics to understand engagement
- Reports on common questions, resolutions, escalations
- Identify areas for improving bot performance
- Customer satisfaction scores and feedback collection
Easy Bot Deployment
- Deploy chatbots on website, mobile apps, social media
- WhatsApp business API integration
- Facebook messenger, Slack integration
- Customizable widgets for web and mobile
Use Cases and Applications
Tars can be used across industries for a variety of use cases:
Customer Support
- Answering pre-sales questions
- Providing product information and documentation
- Addressing common support queries and issues
- Routing customers to right support agents
Lead Generation
- Qualifying leads with conversational forms
- Capturing lead information for sales team
- 24/7 lead capture without sales reps
Appointment Scheduling
- Automating appointment booking
- Integration with calendars to schedule meetings
- Reminders and follow-ups for appointments
HR Chatbots
- Automating responses to common HR questions
- Providing employee self-service options
- Screening candidates and scheduling interviews
Ecommerce Chatbots
- Providing product details and recommendations
- Assisting with purchases and payments
- Fielding shipping, return, and exchange queries
Who is Tars For?
Tars is designed for:
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Customer service teams - to deflect common queries, qualify issues, and route to right agents
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Sales professionals - to qualify leads, book demos, automate lead nurturing
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Marketers - to capture leads, send promotions, answer product questions
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HR professionals - to automate employee services, address policy questions, screen candidates
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Ecommerce businesses - to engage shoppers, provide support, process orders, answer queries
Plans and Pricing
Conclusion
Tars provides an easy-to-use and featurerich conversational AI platform for automating customer engagement. With chatbots, live chat, and omnichannel support, it enables businesses to provide quick and consistent responses, improve customer satisfaction, and scale their operations. The flexible pricing plans and integrations make it suitable for companies of all sizes across various industries.
