Overview of Vocads - Survey Reinvented by Conversational Voice AI
Vocads is a SaaS platform that allows companies to create voice surveys and collect feedback from customers and employees through natural conversations with an AI assistant. The AI has a human-like voice and can understand free form speech, allowing for more natural and engaging survey experiences.
Key Features and Benefits
- Create voice surveys easily with a no-code builder
- Send surveys via web link, email, QR code, etc.
- Collect richer insights from free form conversations
- Get higher response rates than traditional surveys
- Data sovereignty - full control over your data
- GDPR compliant
- Integrates with existing tools like CRMs
- Customizable AI assistant voice and persona
How Does It Work?
Vocads uses proprietary conversational AI technology to have natural conversations with respondents. Here's how it works:
- Companies design voice surveys using Vocads no-code builder
- Surveys are sent to customers via web link, email, QR code, etc.
- Customers have a conversation with the AI assistant to complete the survey
- The AI asks questions, collects open ended responses, and guides the flow
- Rich conversational data is captured and structured for analysis
- Insights are presented in an easy-to-understand dashboard
The conversational approach allows respondents to share more details, feelings, and anecdotes, providing richer insights than traditional surveys.
Conversation with an AI Assistant
When a respondent starts a voice survey, they are greeted by a friendly AI assistant that explains the purpose of the survey and guides them through it. The assistant asks questions, listens to responses, and follows up naturally like a human conversation. Respondents speak freely instead of just tapping multiple choice options.
The AI handles speech recognition, language understanding, and conversational flow. It can understand free form speech and respond appropriately without getting tripped up. This allows collecting unstructured feedback that reveals true thoughts and feelings.
Key Features and Use Cases
Customer Satisfaction Surveys
Understand the real customer experience by getting open and honest feedback through natural conversations. Customers can explain what they liked, what needs improvement, and give suggestions in their own words.
Employee Engagement Surveys
Frequent pulse surveys with an engaging voice experience. Uncover how employees really feel and get their perspectives on company culture, manager relationships, and pain points.
Product Feedback Surveys
Collect in-depth product feedback from customers. The conversational approach makes it easy for customers to describe usability issues, desired features, and general impressions.
Event Feedback Surveys
Get feedback from attendees before they leave an event while it's still fresh in their minds. Make future events better.
Integrations
Vocads integrates with tools like Salesforce, HubSpot, Zendesk, Intercom, Slack, etc. Surveys can be triggered from those platforms and data can be transferred over.
Customizable Assistant
Choose a voice, adjust persona (professional, casual, funny), and customize conversations to match your brand.
Plans and Pricing
Vocads offers a free trial and paid plans for individual users up to large enterprises.
Free Plan
- Build unlimited surveys
- Collect up to 100 responses per month
- Basic reporting and analytics
Pro Plan - $29/month
- Collect up to 1,000 responses per month
- Team collaboration
- Advanced analytics and reporting
- Priority email support
Business Plan - $99/month
- Collect up to 5,000 responses per month
- Everything in Pro plus:
- Survey scheduling and triggers
- Additional response filters and segments
- API access
- Onboarding assistance
Enterprise Plan
- Everything in Business plus:
- Unlimited responses
- Custom voice assistant
- Advanced integrations and security
- Dedicated account manager
- Volume discounts
Conclusion
Vocads provides an innovative way to get deeper, more insightful customer and employee feedback through natural voice conversations. The conversational AI makes surveys more engaging and eliminates survey fatigue. Companies can understand their customers and employees better, leading to higher retention and satisfaction.
