Overview of Symbl.ai - Conversation Intelligence Platform for Enterprises
Symbl.ai is an AI-powered conversation intelligence platform that helps enterprises unlock value from all of their conversations and engagements across sales, support, HR, employee communications and more.
How It Works
Symbl.ai uses natural language processing and machine learning to analyze audio, video, and text conversations in real-time or batch mode. It extracts key insights like topics, themes, questions, answers, actions items and more to generate conversation intelligence.
Key Features and Benefits
For Sales Teams
- Sales Intelligence - Real-time coaching, objection handling, decision maker insights
- Increased deal velocity, accelerated revenue growth
For Support Teams
- Customer Service Intelligence - Sentiment analysis, issue detection, agent assist
- Improved CSAT, increased agent productivity
For HR Teams
- HR Intelligence - Automated interview insights, performance review summaries
- Better talent recruitment and retention
For Employees
- Communications Intelligence - Call analysis, summaries, compliance
- Enhanced productivity, customer engagement
Additional Benefits
- Meeting Intelligence - Searchable transcripts, highlight key topics and moments
- Compliance and data privacy protections
- Easy integration with existing systems
- Developer-friendly APIs and SDKs
Use Cases and Applications
Symbl.ai powers a variety of use cases across enterprises:
Sales
- Improve deal velocity
- Shorten sales cycles
- Personalize coaching and training
- Sentiment and emotion analysis
Support
- Agent assist and coaching
- Automate post-call workflows
- Categorize and prioritize issues
- Improve CSAT and NPS
HR and Recruiting
- Structured interview insights
- Automate candidate screening
- Identify coaching opportunities
- Summarize performance reviews
Employee Communications
- Search conversations
- Highlight key topics and moments
- Automate meeting notes and summaries
- Ensure compliance and data security
Who Is It For?
Symbl.ai serves enterprise customers across:
- Sales teams
- Customer support teams
- Human resources teams
- Executive and employee communications teams
- Contact centers
- Compliance officers
- Product teams building voice applications
Pricing and Plans
Symbl.ai offers customized enterprise pricing plans based on specific use cases and volume.
Contact Sales for pricing details.
Support and Services
- 24/7 customer support
- Dedicated account management
- Professional services for custom deployments
- FAQs
Integrations
Symbl.ai seamlessly integrates with popular platforms like:
- Video conferencing tools
- CRMs
- Cloud storage solutions
- Business intelligence tools
API and Developer Platform
Symbl.ai offers a full suite of APIs and SDKs for developers:
- Language Models API
- Understanding APIs
- Generative APIs
- Streaming APIs
- Webhook support
Customer Reviews and Reputation
Symbl.ai earns strong reviews from enterprise customers:
- Ease of integration and deployment
- Scalability to handle volume
- Developer-friendly platform
- Speed and accuracy of conversation analytics
- Knowledgeable customer support team
Frequently Asked Questions
How accurate is the conversation intelligence?
Symbl.ai achieves over 95% accuracy in transcription and over 90% accuracy in its understanding models like topics, actions items, questions and answers.
How does Symbl.ai ensure data security and compliance?
Symbl.ai employs enterprise-grade security protections like encryption, access controls and data isolation. It also offers on-premise deployment options.
What conversation channels does Symbl.ai support?
It supports audio, video and text conversations across telephony, meeting platforms, customer service channels, interviews and more.
What makes Symbl.ai unique?
Its purpose-built AI models for conversation data, real-time streaming infrastructure, and full-stack developer platform offer unique capabilities.
More Information
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