Twilio

About Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO), visit: www.twilio.com.

What Twilio offers

• Programmable Voice and Media Streams for live call audio
• ConversationRelay for building voice agents on a phone call, with Deepgram as a transcription provider
• Phone numbers, SIP trunking, and Flex for contact centers

How Twilio works with Deepgram

Twilio ConversationRelay runs Nova-3 and Flux as transcription options, Media Streams pipes live call audio to Deepgram over WebSockets, and the Twilio Marketplace Add-On for Deepgram is the fastest way to get started. Twilio's own Gather, Real-Time Transcription, and batch transcription products are powered by Deepgram, and Twilio's bundled pricing for those speech products includes Media Streams transport, which is normally sold separately.