Technology partner
Cisco
Cisco operates some of the largest enterprise voice infrastructure in the world, from contact center platforms to collaboration and unified communications. Deepgram provides streaming speech-to-text for Cisco voice workloads where transcription accuracy and latency matter, with Nova-3 as the underlying model.
Real-time speech recognition has to hold up in the conditions Cisco customers actually run: diverse accents, background noise, domain-specific vocabulary, and alphanumeric read-back where a single misheard digit breaks the call. Nova-3 is built for that production envelope, and Deepgram's voice-native foundational models are designed for the throughput a large contact center or voice-enabled product requires.
For Cisco IVR platforms, Deepgram integrates through the open-source UniMRCP protocol, which lets enterprises drop Deepgram STT into existing Cisco voice flows without re-architecting the call path. The plugin and developer documentation are published below.
If you are a Cisco customer or product team evaluating speech recognition, deepgram.com/contact-us is the direct route.
