Twilio and Deepgram sit on either side of the telephony stack. Together they break down the design decisions every team should make before production calls start landing.

Date: Wednesday, August 19, 2026
Time: 10:00 AM PT | 1:00 PM ET
Duration: 60 minutes
Format: Live Technical Webinar

Theresa Foy, Staff Technical Product Manager, Voice Agent, Deepgram
Michael Carpenter, Director of Product, Twilio

Putting a voice agent on a phone line is not the same as putting one on a website. The phone is unforgiving: latency, codecs, voicemail, regulated outbound, barge-in, carrier trust, and real human callers who interrupt and trail off.

Teams that nail the prototype routinely stall when production calls start landing. The demo works on a web page, then the same agent struggles the moment it has to answer a real call, handle silence, or get past an answering machine.

Twilio and Deepgram sit on either side of that stack: the telephony layer that gets the call there reliably, and the voice AI layer that makes the conversation feel natural and resolve the task. In this session, leaders from both companies share the design considerations every team should weigh before shipping - the audio path, conversational dynamics, real-world edge cases (AMD, voicemail, silence), trust and compliance, and closing the loop with business systems.
We’ll bring it to life with short looks at inbound and outbound voice agent demos built jointly on Twilio and Deepgram, pairing ConversationRelay with Flux.

• A latency and audio-path budget for telephony: Where milliseconds accumulate between the carrier and the model, how codecs shape recognition quality, and what “fast enough” means on a live phone call.
• Conversational dynamics that survive real callers: How to handle barge-in and callers who trail off, with end-of-turn detection built into the voice AI layer instead of bolted on.
• A playbook for the edge cases that stall launches: Answering machine detection, voicemail, and dead air, and how to design for them before production calls start landing.
• Trust and compliance patterns for outbound: How carrier trust, spam labeling, and regulatory requirements shape outbound agent design.
• Working reference demos: Inbound and outbound voice agents built jointly on Twilio and Deepgram, pairing ConversationRelay with Flux.

This session is for engineering and product teams putting voice agents on real phone lines, especially those moving from a working web prototype to production telephony. If you own inbound or outbound calling architecture in contact centers, healthcare, financial services, or insurance, and you need to make real decisions about the audio path, conversational handling, and compliance, this webinar is for you.

Register now to learn what it takes to ship a voice agent on a real phone line, so you make the hard design decisions before production calls start landing.