Deepgram Receives 2025 Contact Center Technology Award from CUSTOMER Magazine

SAN FRANCISCO, CA — August 12, 2025 — Deepgram, the leading voice AI platform for business use cases, today announced that TMC, a global, integrated media company, has named its Aura-2, the world’s most professional, cost-effective, and enterprise-grade text-to-speech model, a 2025 Contact Center Technology Award winner, presented by CUSTOMER magazine.

The Contact Center Technology Award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Aura-2 is Deepgram’s most advanced text-to-speech (TTS) model, purpose-built for the demands of enterprise environments. It was engineered to deliver speech that’s clear, natural, and immediately responsive across customer support – to  AI-driven agents and real-time voice applications. Aura-2 delivers the precision, performance, and affordability needed to bring voice interactions to the next level, whether you're developing customer-facing virtual assistants, enhancing support workflows, or scaling voice experiences across your business organization. 

“Our customers spoke, and we listened. Aura-2 was built for business, based directly on the feedback we’ve received from enterprise teams who rely on voice AI every day,” said Ralphie White, Vice President of Customer Success, Deepgram. “It’s built for real-time customer interactions, where clarity, speed, and professionalism are critical. Aura-2 delivers natural-sounding speech that aligns with your brand and scales to meet your needs.” She added, “We’re honored to receive the 2025 Contact Center Technology Award, an affirmation that we’re not just building technology for the sake of innovation, but delivering solutions that solve real, high-impact challenges for enterprise teams. It’s a reflection of our deep commitment to listening to our customers and building with their success in mind.”

Aura-2 delivers:

• Domain-Specific Accuracy: No more awkward pronunciations - Aura-2 handles healthcare terms, product names, acronyms, and numerals with precision, right out of the box

• Unrivaled Performance: Sub-200ms latency for ultra-fast, real-time interactions and scalable architecture that supports thousands of simultaneous requests

• Professional, Human-Sounding Voices: Over 40 business-ready voices (with more languages on the way) - from warm and friendly to cool and authoritative to align with your brand’s voice

• Real-Time Context Awareness: Dynamic pacing, pauses, and tone adjustments ensure your AI sounds as smooth and natural as a real person, even in fast-paced conversations or escalations

• Deployment Flexibility: Run it in the cloud, on-premises, or in a secure virtual private cloud (VPC)

• Transparent and Affordable Pricing: $0.030 per 1,000 characters; 40+ voices included, no premium upcharges or hidden fees; volume-based pricing is available for enterprise deployments

With over 200,000 developers and 1,200 organizations (including Fortune 500s) building on Deepgram, Aura-2 is actively shaping the future of enterprise voice and Contact Center Technology. To learn more, please visit: https://deepgram.com/learn/introducing-aura-2-enterprise-text-to-speech. 

About CUSTOMER magazine

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

About TMC

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

TMC also provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

About Deepgram

Deepgram is the leading voice AI platform for enterprise use cases, offering speech-to-text (STT), text-to-speech (TTS), and full speech-to-speech (STS) capabilities–all powered by our enterprise-grade runtime. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through cloud APIs or as self-hosted / on-premises APIs – due to our unmatched accuracy, low latency, and pricing.  Customers include technology ISVs building voice products or platforms, co-sell partners working with large enterprises, and enterprises solving internal use cases. Having processed over 50,000 years of audio and transcribed over 1 trillion words, there is no organization in the world that understands voice better than Deepgram. To learn more, visit www.deepgram.com, read our developer docs, or follow @DeepgramAI on X and LinkedIn.