For years, builders working with Amazon Connect and Amazon Lex have faced a frustrating gap: while these services deliver some of the most powerful customer experience tooling on the market, they’ve lacked access to truly best-in-class, low-latency speech recognition. Today, that changes.
We’re excited to announce the launch of Deepgram’s voice AI model integration with Amazon Connect and Amazon Lex, bringing Deepgram’s enterprise-grade speech intelligence into the workflows millions of businesses already rely on.
Where Teams Get Stuck
Amazon Connect and Lex are industry standards for good reason. But if you wanted truly great speech recognition or natural-sounding TTS, you had two options: settle for what was there, or build something custom yourself. Most teams picked option one and just dealt with it.
Which meant spending way too much time fighting infrastructure issues instead of actually building good customer experiences.
What We Built
Now Deepgram's models—both speech-to-text and text-to-speech—work natively in Lex. You get:
- Ultra-low latency for natural, real-time conversations
- State-of-the-art accuracy across noisy environments and diverse accents
- Scalability to support the largest enterprise deployments
- Seamless integration with existing Connect and Lex workflows, no hacks, no heavy lifting
Real-time transcription, quality monitoring, automated workflows, whatever you're building, you can now do it with models that actually perform. And your voice agents will sound human, not robotic.
Why This Matters
Your customer service bots can finally respond instantly and accurately. Your compliance team can analyze calls while they're happening. Your infrastructure can grow without constant firefighting.
But really, it comes down to this: you can finally build the voice experiences you've been trying to build for years. The ones your customers expect. The ones that actually work.
Early Feedback
Early adopters in industries from financial services to healthcare are already testing the integration, and the feedback is clear.
One global contact center lead told us:
We’ve spent years working around latency and transcription quality issues. Deepgram in Lex is the first time we can actually build the kind of customer interactions we’ve been envisioning.
What’s Next
We’ll be at AWS re:Invent December 1-5 in Las Vegas showing this off. Come find us to walkthrough real-world use cases and best practices for getting started.
And we’re just getting started.. Every team using Amazon Connect and Lex should have access to the best voice AI out there, without having to jump through hoops to get it.
Ready to Get Started?
If you’re ready for speech recognition and TTS that actually works the way you need it to inside Amazon Connect and Lex, this is it. Whether you’re building intelligent voice agents, transcribing calls for analytics, or powering automated workflows, Deepgram gives you the speed, accuracy, and reliability you need.
Learn more about our AWS partnership and technical implementation on our AWS partner page.