Deliver patient-ready Voice AI
Listening, speaking, and turn-taking from one Voice Agent API, with Nova-3 Medical for speech recognition and HIPAA-eligible infrastructure.
Leading voice teams build with Deepgram
Voice AI for every stage of the clinical journey
Build voice agents that book the appointment, verify the insurance, resolve the request, and hand staff a structured record.
Registration finishes on the very first call
Patient access and front office
Build voice agents that handle registration, insurance verification, and intake. No hold music, no re-entering information, and no manual data entry afterward.
Patients schedule anytime
Contact center and phone queues
Reserving, moving, and confirming a slot are the highest-volume and lowest-judgment requests a clinic handles, and an agent takes them at 3 a.m. as readily as at 3 p.m.
Every patient gets a call on time
Post-discharge and treatment followup
Outbound dialing runs on whatever cadence a care plan specifies, and Nova-3 Medical hears the drug names correctly the first time, so a symptom that needs escalation reaches a clinician.
Your existing number now answers in conversation
Platform partners and systems integrators
Replace your menu tree with an agent conversation. Patients explain what they need in plain speech and reach the right place.
Meet enrollment targets faster
Sponsors, CROs, and site networks
Tuned with enough medical context, agents ask a real second question instead of reading down a script, so screening finds eligible candidates at scale.
Deepgram Nova-3 Medical leads the market in medical transcription accuracy
Our benchmark-backed performance holds up even in the toughest audio
- 63.7%improvement over the next-best competitor in WER
- 40.35%reduction in KER compared to the next-best competitor
- 45.7%lower error rate than ElevenLabs Scribe
Where cost, experience, and confidence meet
Lower overhead, happier patients, and clinical-grade accuracy.
Fewer calls to staff
Routine scheduling, refills, and status calls resolve without a person, so overhead stops scaling with call volume.
Hours back per week
Free up valuable expert staff time by eliminating the hours currently spent on manual, repetitive tasks.
Answers at any hour
Patients can call and receive a response outside of business hours.
Sub-second reply times
Fastest time-to-first-token in independently benchmarked Speech-to-text, plus sub-100ms Text-to-speech so the conversation feels natural.
More time for patient times
Provide staff more time for patient interactions and skilled work.
HIPAA-eligible
Deployed on HIPAA-eligible infrastructure with a BAA available, so patient conversations stay inside a compliant environment.
Zero data retention for enterprise
Zero Data Retention available for enterprise deployments, meeting even the most stringent compliance requirements.
Accuracy trained on clinical audio
Built on Nova-3 Medical, so the agent understands symptoms, medications, and clinical terminology rather than approximating them.
FAQ
Patient intake and triage, appointment scheduling and reminders, post-discharge follow-up, IVR replacement, and clinical trial screening are the best use cases for Deepgram voice agents in healthcare. All five are high-volume, low-judgment calls where a patient wants an answer immediately and a person does not need to take it.
Deepgram provides HIPAA-eligible infrastructure with a BAA available, plus Zero Data Retention for enterprise deployments, and deploys in managed cloud, on-premises, or VPC. Compliance of the finished application also depends on how you build and operate it.
Yes, and it can keep the same number. Replacing a legacy IVR with a voice agent built on Deepgram Nova-3 Medical means routine requests resolve in conversation instead of navigating menus into a hold queue.
An agent inherits its accuracy ceiling from its speech-to-text. A general model mishears medications and clinical terms, and in healthcare that is the error patients and clinicians notice. Deepgram Nova-3 Medical is trained on clinical audio.
Clinical vocabulary accuracy, latency low enough that conversation does not stall, deployment that satisfies a security review, a BAA, and data retention controls. Deepgram covers all five on one platform, with speech-to-text, text-to-speech, and the Voice Agent API.
Yes. A Deepgram voice agent can complete registration, verify insurance, and run initial triage in one conversation, then hand staff a structured record rather than a callback queue.
Yes. Post-discharge check-ins, appointment reminders, and clinical trial screening all run outbound. The Deepgram agent captures what the patient says about symptoms and medication and escalates the calls that need a clinician.
Build healthcare agents with Deepgram
Talk to a specialist about intake, scheduling, and follow-up agents, or try the Voice Agent API today.
See Deepgram in action
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