The only Voice AI platform building for restaurant tech
Deepgram is the only platform laser-focused on building Voice AI technology for restaurants. We research restaurant audio environments, create restaurant workflow logic, manage complicated restaurant deployments, and fine-tune custom models based on your menu data.
We build frontier speech-to-text and text-to-speech models and a unified Voice Agent API: with keyterm prompting, BYO-LLM, self-hosted deployment, and forward-deployed engineering support.
Build, deploy, and scale foundational voice technology.
How we enable your builders
Deployment
Restaurant deployments in your environment
Ship voice AI to drive-thru, telephony, kiosk, web, wearable, and mobile. Run in our cloud or self-hosted/on-prem for data control and latency, with real-time POS sync as a first-class integration.
Deployment
Restaurant deployments in your environment
Ship voice AI to drive-thru, telephony, kiosk, web, wearable, and mobile. Run in our cloud or self-hosted/on-prem for data control and latency, with real-time POS sync as a first-class integration.
Services
Services that enable your engineering team
Forward-deployed engineers, integration support, and model fine-tuning to take you from pilot to chain-wide scale while maintaining best-in-class accuracy and latency.
Solutions
Solutions — or reference apps, so that you can own the solution
Order taking, scheduling, analytics, and human-in-the-loop escalation, with BYO-LLM so you can keep your existing model and use our Voice Agent API at reduced rates.
Capabilities
Capabilities that give you production control
Noise filtering, multilingual support, observability and evals, telemetry, model routing, and sentiment. Plus, Keyterm Prompting injects menu-specific terms with no retraining. We give you the primitives you need to debug, measure, and harden a deployment.
Models
Voice-native foundation models
Speech-to-text trained on noisy, real-world restaurant audio, low-latency text-to-speech, and BYO-LLM speech-to-speech APIs. Stream over a single WebSocket with one latency budget instead of stitching three vendors together.
Built on the #1 Voice AI platform
Deepgram powers voice for the world's largest brands, with over one trillion words transcribed. Now, that same enterprise-grade speech engine is fine-tuned for noisy and fast-paced restaurant environments. The most natural-sounding, low-latency Voice AI in the industry, delivering brand values perfectly, every day.
Voice AI products
Voice AI Ordering
Automate drive-thru, phone, and kiosk
Deepgram's Voice AI ordering automates drive-thru, phone, and self-ordering kiosk channels with a purpose-built AI phone assistant that handles orders in noisy, fast-paced restaurant environments.
Custom-trained on menus, scripts, and brand voice, the restaurant order AI system integrates directly with POS, CRM, and existing ordering systems – building carts, executing upsells, and handing off to employees seamlessly.
Voice AI Ordering
Automate drive-thru, phone, and kiosk
Deepgram's Voice AI ordering automates drive-thru, phone, and self-ordering kiosk channels with a purpose-built AI phone assistant that handles orders in noisy, fast-paced restaurant environments.
Custom-trained on menus, scripts, and brand voice, the restaurant order AI system integrates directly with POS, CRM, and existing ordering systems – building carts, executing upsells, and handing off to employees seamlessly.
Audio intelligence
Digitize the largest sales channels
Deepgram's Audio Intelligence delivers real-time customer sentiment analysis and conversation analytics across every drive-thru, phone, and kiosk interaction — capturing insights from 100% of transactions, not the less than 1% covered by secret shoppers. Turn voice transaction data into actionable customer experience metrics to A/B test and optimize in real time.
Track upsell conversion rates by upsell type, driving a 10% increase in average ticket value. Monitor script adherence including greeting, order confirmation, and upsell, while surfacing the root causes of negative interactions like out-of-stock items and hold times using sentiment analysis software.
Employee Assist
In-ear AI assistant for restaurant operations
Deepgram's Employee Assist is an in-ear AI assistant that gives frontline restaurant workers hands-free, real-time support – from inventory tracking software and recipe management to QA compliance and multilingual assistance, no screen required.
Purpose-built for restaurant operations, this AI-powered restaurant inventory management system doubles as a ticketing and knowledge base platform: reducing turnover, improving labor efficiency, and elevating the guest experience by putting answers in every team member's ear instantly.
Call Center Automation
Streamline and improve customer, franchisee, and employee support
Deepgram's Call Center Automation is a Voice AI orchestration layer purpose-built for restaurant operations across three key audiences: customers, employees, and franchisees.
For customers, the contact center automation platform handles loyalty program management, FAQs, and complaint intake. For employees, it serves as a business phone answering service for benefits questions, HR onboarding, and policy lookups. For franchisees, it streamlines IT support, supply chain inquiries, marketing and local promotions, financial reporting, and compliance.
All with sentiment-aware routing, at one easy phone number.
Reservations & Scheduling
Voice AI orchestration layer for restaurant bookings and employee scheduling
Deepgram provides the Voice AI orchestration layer that powers automated reservations, catering bookings, table management, and employee scheduling — letting customers book by voice without tying up staff.
Deepgram doesn't replace reservation or scheduling tools – it's the Voice AI infrastructure that sits on top, freeing up employees to focus on the higher-value work they actually want to do.
Custom-trained on your data
Our models fine-tune using restaurant terminology, accents, and menu data, so you get accuracy that off-the-shelf Voice AI can't match.
Configurable to brands
Tailor brand voice, vocabulary, and formatting to sound like a restaurant – not a tech company.
Integrates with your existing systems
Flexible APIs and pre-built connectors to connect to your stack: POS, CRM, VoIP, and many more.
The restaurant industry is ripe for AI disruption
Rising labor costs, driven in part by increasing alternatives for entry-level jobs (e.g., rideshare drivers), are creating a vicious cycle of lost revenue and squeezing margins in the restaurant industry.
Deepgram for Restaurants inserts a solution to stop this vicious cycle for restaurant operators.
Voice AI orchestration platform
Foundation models purpose-built for restaurant industry
The most accurate speech-to-text, text-to-speech, and voice agent models.
Voice AI agent infrastructure and orchestration
Turn-taking, interruption handling, low latency, audio pre-processing, complete observability and configurability.
Native AI workflows designed for restaurants
Menu management, cart building, POS integration, intelligent handoff, and more.
Power your solution with restaurant-ready Voice AI
The restaurant industry is demanding automation, and we need partners to help meet the scale.
Partnership Benefits
- Battle-Tested Infrastructure: The exact same tech powering the world’s largest pizza and burger chains.
- Operational Expertise: Don’t start from scratch. Utilize our learnings from live enterprise environments.
- Menu-Aware AI: Our models handle modifications, upsells, and background noise right out of the box.
- A True Partnership: We prioritize your growth, protecting your customer relationships and data integrity.
Ready to put Voice AI to work across your restaurants?
Whether you’re deploying Voice AI at a handful of locations or scaling across your footprint, our restaurant team partners with you to deliver reliable, production-ready Voice AI tailored to your operations.
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