Learn how to run end-to-end conversational voice systems directly within your contact flows

🎥 Live Webinar

📅 Tuesday, February 10th, 2026

🕙 10 AM PT | 1 PM ET

Speakers

Zach Frantz — AWS Partner Manager at Deepgram

Sandeep Rao — SWorldwide GTM Specialist, Amazon Connect at Amazon Web Services (AWS)

With Amazon Connect’s new third-party speech integration and Deepgram’s real-time STT and TTS, you can now run end-to-end conversational voice systems directly inside your contact flows—no custom streaming stack or manual routing required.

Join this live technical session to get a deep walkthrough of how streaming audio flows through the Connect third-party interface, how Deepgram’s models operate inside the bidirectional channel via Lex, and how to build low-latency, production-ready voice pipelines with AWS-native security, scaling, and compliance.

You'll walk away with a full blueprint for architecting real-time voice agents, integrating LLM logic, and deploying voice-intensive workloads securely inside your AWS environment.

• How Connect’s Third-Party Speech Integration Works: Get a detailed breakdown of the new integration APIs and how audio streams through persistent, low-latency channels.
• Deploying Real-Time STT & TTS Inside Contact Flows: Learn how Deepgram’s streaming transcription and synthesis models run natively within Connect—without maintaining your own infrastructure.Building
• Voice Pipelines with AWS-Native Controls: See how enterprises use Connect’s built-in security and scaling to run high-volume voice workloads cost-effectively.
• Blueprint for Voice Agent Architectures: Explore how to combine Deepgram STT/TTS with Lex and LLMs to power live, multi-turn conversational experiences.

Reserve your seat to see how Deepgram and AWS are shaping the next generation of real-time voice AI—built directly into Amazon Connect.