QA Every. Single. Call.

You’ve got years worth of recordings, and don’t have the insights to show for it. Transcribe every single call with the industry’s most accurate, reliable, and scalable speech recognition.

Unlock insights from conversations to improve customer experience.

Your omni-channel strategy isn’t complete till you’ve shined a light on dark audio data. Stop sampling and start analyzing 100% of your interactions to remove friction points in your customer experience.

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Lower cost without sacrificing a thing.

Powered by GPUs and a patented Deep Neural Network, our speech recognition models require less compute than Google, Amazon, IBM or Nuance. Reduce hardware costs by 5x without sacrificing accuracy, speed, scale or reliability – on premise or in the cloud.

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Compliance & quality assurance without manual effort

With reliable transcripts for 100% of your calls you can confidently reduce human-in-the-loop QA efforts and automate manual tasks. Free up your talented team to focus on more complex tasks and start generating value.

Enable agents to take the right action

Transcribe conversations accurately on the fly to enable agents to understand customer needs, and allow managers to actively coach. With low latency, real-time streaming and high accuracy, you’ll be surfacing knowledge base articles and upsell offers to your agents when they need them.