Call Centers

QA Every. Single. Call.

You’ve got years worth of recordings, and don’t have the insights to show for it. Transcribe every single call with the industry’s most accurate, reliable, and scalable speech recognition.

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Unlock insights from conversations to improve customer experience.

Your omni-channel strategy isn’t complete till you’ve shined a light on dark audio data. Stop sampling and start analyzing 100% of your interactions to remove friction points in your customer experience.

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Lower cost without sacrificing a thing.

Powered by GPUs and a patented Deep Neural Network, our speech recognition models require less compute than Google, Amazon, IBM or Nuance. Reduce hardware costs by 5x without sacrificing accuracy, speed, scale or reliability – on premise or in the cloud.

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Compliance & quality assurance without manual effort

With reliable transcripts for 100% of your calls you can confidently reduce human-in-the-loop QA efforts and automate manual tasks. Free up your talented team to focus on more complex tasks and start generating value.

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Enable agents to take the right action

Transcribe conversations accurately on the fly to enable agents to understand customer needs, and allow managers to actively coach. With low latency, real-time streaming and high accuracy, you’ll be surfacing knowledge base articles and upsell offers to your agents when they need them.

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Deepgram engines have outperformed any of the others that we have tried or looked into. Our accuracy levels are greater than 90% on virtually everything that we do.”

Dennis Evanson

Compliance and QA
Randall Reilly

95%

Increased audit-confirmed results to levels exceeding 95% accuracy.

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Being able to rely on Deepgram transcription, both on the front and back end of the call is paramount to accurate emotion detection for our Call Center Customers.”

Adam Settle

VP of Product
Sharpen

100%

Captured 100% of our call center audio.

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There could be hundreds of issues a customer is calling in about. Add to this complexity there is a distribution of words, specific to each of our customer’s brands. We couldn’t get these words right using Google, Amazon or Speechmatics, and are thrilled to finally reach our accuracy goal with Deepgram.”

Arjun Maheswaran

CTO
Agara

In a head to head test, Deepgram model training yielded a lower WER.

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Deepgram is doing groundbreaking work in the speech analytics field, and we are delighted to be working closely with them. Their world class GPU-accelerated speech recognition enables faster, more accurate natural language processing that will make an important impact on a range of industries.”

Jeff Herbst

VP of Business Development
NVIDIA

11

Powered by the NVIDIA GPU architecture and 11 Deep Learning patents, Deepgram is the most cost efficient ASR.

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Google dumped out a big, disgusting JSON file with quality that wasn’t good enough. Deepgram was first accuracy-wise and produced, by far, the easiest transcriptions to work with.”

Klint Kanopka

PhD Student Research
Stanford’s Graduate School of Education

#1

Deepgram was first accuracy-wise when compared to Google.

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Stop paying a truckload for average ASR.

Get 120x faster, with over 90% accuracy, and with lower hardware and usage costs — on-prem or in the cloud.

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Speech recognition is hard. We'll make it easy.