The latest insights from 400 decision makers using ASR. Report by Opus Research
An overwhelming 99% of respondents said they view voice-enabled experiences as a critical part of their company’s future enterprise strategy.
Whether it’s gender, race, age, or language, 92% of respondents are concerned about the impact of bias in speech technology on their customers.
The biggest return on investment was from increasing productivity with a majority of respondents (71%) saying that they experienced a 26-50% increase in productivity from speech technology.
Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that supports digital transformation. They are focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce.
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