REPORT

2022 State of Voice Technology

Updated with the latest insights from 400 decision makers using ASR (Automatic Speech Recognition). Report by Opus Research

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opportunity knocking

Learn about current and future uses of voice tech and the criteria being used for partner selection.

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voice as business strategy
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Voice as a Strategy

An overwhelming 99% of respondents said they view voice-enabled experiences as a critical part of their company’s future enterprise strategy.

Bias in Voice Technology
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Bias in Speech Technology

Whether it’s gender, race, age, or language, 92% of respondents are concerned about the impact of bias in speech technology on their customers.

productivity roi of voice technology
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Return on Investment

The biggest return on investment was from increasing productivity with a majority of respondents (71%) saying that they experienced a 26-50% increase in productivity from speech technology.

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THE BIG PICTURE

The survey and analysis reveal:

  • How your peers are currently using voice technology
  • Where is the highest ROI in implementing speech technology
  • What is the biggest motivation to implement voice technology
  • When voice technology will be mainstream
  • And more

Report Resources

About Opus Research

Analysis and Expertise in Conversational Commerce

Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that supports digital transformation. They are focused on the merging of intelligent assistance, NLU, machine learning, conversational AI, conversational intelligence, intelligent authentication, service automation and digital commerce.

See how others are getting value out of voice.

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