Blog

You are not alone if you have ever experienced a poor interaction with a voicebot. Perhaps you heard, “Sorry, I didn’t get that. Can you repeat your request?” or have been transferred to a human… Read More »

The promise of AI has consistently been to solve problems and deliver experiences in ways that are faster, cheaper and better. At Deepgram, AI is in our DNA – we’re an automatic speech recognition company… Read More »

Recently there have been a number of articles published around the use of unsupervised learning for speech recognition. We asked members of our research team for their take on this type of training, and if… Read More »

Deepgram is proud to be a founding member of CallMiner’s Open Voice Transcription Standard (OVTS). This standard programming framework enables CallMiner’s customers to choose the best speech recognition provider for their use cases. The OVTS… Read More »

A core part of why we show up to work at Deepgram every day is that we believe every voice should be heard and understood. We know that the way we speak and express ourselves… Read More »

Our Production Team and Deepgram Labs are releasing new languages and speech models. New General Release Models: Spanish Language Model Turkish Language Model Improved Speech Models: General Model Meeting Model Phonecall Model Deepgram Labs Models:… Read More »

Automatic Speech Recognition (ASR) is a powerful speech to text solution that can help you get the most out of your audio data. Want to know more? Enter “Automatic Speech Recognition: Past, Present, and Future”… Read More »

Our CEO, Scott Stephenson, is featured on the Smart Route podcast, where he breaks down the concept of what is “conversation intelligence”—how it works, what kind of value it can add to your organization, and… Read More »

Microsoft’s offer to purchase Nuance Communications for $19.7B validates Automatic Speech Recognition (ASR) has become an essential technology for business. It’s exciting to see an AI powerhouse like Microsoft, which has amazing talent and tools… Read More »

The human brain is amazing in terms of how we can process speech and understand what is said.  If we are talking about a baseball game, your brain understands that when I say “pitcher” and… Read More »

Deepgram X Bitext partnership As companies consider adding voicebots to their customer service, they are seeing the same “Achilles’ heel” with NLU voicebots as experienced with chatbots.  To understand the root of the problem, we… Read More »

To close out Women’s History Month, we’re taking a look at the intersection of women’s voices and speech technology. Gender Marking in Language The English language has relatively little overt gender marking. Many languages —… Read More »

Imagine the contact center of the future where your agent is sitting in a cockpit type workstation. All relevant sales and support information for that customer is readily available and automatically sent to the agent… Read More »

Speech is a powerful tool for the enterprise with the ability to unlock a whole new treasure trove of data. This space is growing and almost every company is investing in some form of Automatic… Read More »

The 2021 State of Automatic Speech Recognition (ASR) report details where enterprises are currently using this technology and where they see the most value.  Find out why 85% of enterprises say that ASR is important… Read More »