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Clients can now implement state of the art speech recognition into their IVR solutions. COVID-19 has created a twofold challenge for customer service operations, inundating contact center employees with customer service queries while simultaneously requiring significant changes to accommodate a reduced and remote workforce. Even before the pandemic,  organizations were increasing their focus on customer… Read More »

Introducing the first AutoML Model Training for Speech Recognition Artificial intelligence has made astonishing technological advances in recent years and more companies are turning to AI to improve internal functions and unlock the potential of enterprise datasets. IDC has characterized AI as “inescapable” and estimates that by 2025, at least 90% of new enterprise apps… Read More »

In the Quickstart Guide for the Deepgram MissionControl API, you learned how to train a Model using one of the free training-ready datasets from your Deepgram account. Now that you’ve had success there, let’s kick things up a notch and build a speech model using your unique audio. In this guide you’ll: Create a dataset… Read More »

In this quickstart, you’ll: Create a Deepgram account Get an automatic transcript from the Deepgram General Model Train an Intermediate Model with one of the free training-ready datasets Review your Intermediate Model’s Improvement Deploy your Intermediate Model and use it to get an automatic transcript Let’s get started! Create a Deepgram account To get started,… Read More »

Today, we’re happy to announce a strategic investment and technology development agreement with In-Q-Tel (IQT). IQT is a non-profit, strategic investor that helps accelerate the development and delivery of cutting-edge technologies to U.S. government agencies. Established in 1999, IQT has the goal of identifying and partnering with startups that are developing innovative technologies that can… Read More »

Phone call, meeting, and audio recordings frequently feature multiple speakers on a single channel. In order to automatically distinguish between two people speaking on the phone or members of an engineering team going through their daily standup, Deepgram’s API offers the diarize parameter. When included in a request, setting diarize to true will assign each… Read More »

The excitement around speech recognition is real: it has the potential to power the next wave of modern applications and give businesses and vendors a competitive advantage. But, with excitement comes misaligned expectations. Speech recognition is a messy, tough and persistent problem for enterprises, one that has languished under existing technology providers for decades. At… Read More »

Scott: Welcome to the AI show. Today we’re asking the question, the very big question. What will the AI Utopia look like? Susan: We were a little negative, Debbie Downer kind of not so happy on the last podcast. Scott: Why be so negative, man? Susan: Things are going to destroy your life but, man,… Read More »

The words “hack” and “hacker” started in the same place in English language history, split in meaning to mean horse and a brutal action verb. Curiously, these two words were reunited 2000 years later in the world of silicon chips, code, and programming. According to one of the best English etymological dictionaries available anywhere, the… Read More »

By road, the shortest road route is in fact 141.685 miles, and as the crow flies it is 120.495 miles. One assumes, that this is from the pinnacle of one capitol dome the other. Source here. As the crow flies means “in a straight line” or moving about from point a to point b without… Read More »

Until recently, there’s only been one way to accurately produce real-time audio transcription: voice writers use dictation software to convert audio to text and real-time editors clean up the resulting transcript to produce the final output. Yet, it’s costly to have voice writing in the process. Now, companies are shifting from this model, employing automatic… Read More »

Scott: Welcome to the AI Show. Today, we’re asking the question: What does the AI dystopia look like? Susan: Oh, man, we are going down the tubes. It’s going to be terrible. Scott: Let’s take it to negative town. The world is over. Susan: The world, as we knew it, ends basically every year and… Read More »

This is a wonderfully idiomatic way to affirm the undeniable fact that there are many things in life over which we have no control. Synonyms include such affirmations as: “That’s the way life is” and “what can you do about it? Often: “whatchagonnado?” Example: “I got fired for stealing staplers from the stationary closet. I… Read More »

Scott: Welcome to the AI show. Today we’re asking the question, should AI be regulated? Susan: This is a big one—The government has figured out that AI exists. Scott: Like, “Whoa. Wait a minute. This is important stuff.” Susan: It’s like the government has realized that maybe the world can change and all sorts of… Read More »

We know this means to be sick or ill, but why? Like so many set phrases in English, to be under the weather is a sailing term. There are several conjectures as how it came about. Here are three: A picture the ship’s log from the U.S.S. Seminole, Thursday, November 07, 1861. Back in the… Read More »