Blog

Microsoft’s offer to purchase Nuance Communications for $19.7B validates Automatic Speech Recognition (ASR) has become an essential technology for business. It’s exciting to see an AI powerhouse like Microsoft, which has amazing talent and tools… Read More »

The human brain is amazing in terms of how we can process speech and understand what is said.  If we are talking about a baseball game, your brain understands that when I say “pitcher” and… Read More »

Deepgram X Bitext partnership As companies consider adding voicebots to their customer service, they are seeing the same “Achilles’ heel” with NLU voicebots as experienced with chatbots.  To understand the root of the problem, we… Read More »

To close out Women’s History Month, we’re taking a look at the intersection of women’s voices and speech technology. Gender Marking in Language The English language has relatively little overt gender marking. Many languages —… Read More »

Imagine the contact center of the future where your agent is sitting in a cockpit type workstation. All relevant sales and support information for that customer is readily available and automatically sent to the agent… Read More »

Speech is a powerful tool for the enterprise with the ability to unlock a whole new treasure trove of data. This space is growing and almost every company is investing in some form of Automatic… Read More »

The 2021 State of Automatic Speech Recognition (ASR) report details where enterprises are currently using this technology and where they see the most value.  Find out why 85% of enterprises say that ASR is important… Read More »

Selecting the best ASR option for your company is an important decision. While the bulk of this article is an educational piece on how to most effectively test for ASR providers, the first step when… Read More »

February is Black History Month! To mark this time of celebration and reflection, we’d like to shine a spotlight on one of the major dialects of American English, African American Vernacular English (AAVE), and share… Read More »

Nuance recently acquired Saykara, a mobile speech recognition technology provider to expand their medical transcription business. This acquisition is one of many major investments and acquisitions in the Natural Language Processing (NLP) and Customer Service… Read More »

Over the past year, we have seen the speech recognition market evolve like never before. When we first announced our Series A in March 2020, enterprises were starting to recognize the impact a tailored approach… Read More »

Your one-stop-shop for Automatic Speech Recognition (ASR) development We are pleased to announce a new portal to provide a better developer experience.  This is your one-stop-shop for all voice engineering and ASR development needs. The… Read More »

The most exciting time to be in the Automatic Speech Recognition (ASR) space is right now.  Consumers are using Siri and Alexa daily to ask questions, order products, play music, play games, and do simple… Read More »

There is a lot of buzz around the term “AutoML” and what it can really do for companies. When you hear the term “AI creating AI”, it’s bound to incite a lot of excitement… and… Read More »

Clients can now implement state of the art speech recognition into their IVR solutions. COVID-19 has created a twofold challenge for customer service operations, inundating contact center employees with customer service queries while simultaneously requiring… Read More »