Transforming Customer Interactions in Real Time: Think41 Partners with Deepgram to Power AI Agent Assist

We’re excited to announce our partnership with Think41, a full-stack GenAI consulting firm that builds secure, enterprise-ready AI agents. Together, we are enabling the next generation of voice-powered Agent Assist technology. The solution brings real-time transcription, insight generation, and intelligent escalation to enterprise contact centers.

This collaboration demonstrates what is possible when Deepgram’s low-latency speech recognition is paired with Think41’s deep expertise in conversational AI and enterprise systems integration.

See a demo of the Agent Assist system in action:

Who Is Think41?

Think41 is a GenAI development partner founded by the creators of HashedIn (acquired by Deloitte-US). The firm specializes in building agentic platforms, voice AI systems, and RAG-based solutions across banking, retail, and enterprise tech.

Unlike traditional vendors, Think41 co-engineers products with high-growth startups and enterprise teams. They bring deep domain expertise, platform engineering capability, and a commitment to building production-grade AI systems. Their work bridges cutting-edge research with real-world impact.

What We Built Together

At the core of this partnership is Think41’s AI Agent Assist system, powered by Deepgram’s speech-to-text (STT) infrastructure. The joint solution equips human agents with real-time, contextually aware guidance during live customer interactions. It also delivers post-call insights that help organizations streamline operations and improve business outcomes.

Key capabilities include:

• Real-Time Recommendations - Live prompts based on enterprise knowledge bases to assist agents during active calls.

• Post-Call Analytics - Summaries, sentiment scoring, and opportunity insights to maximize the value of every interaction.

• Seamless Integration - Fast deployment into existing CRM and enterprise systems for rapid time-to-value.

“By partnering with Deepgram, we elevate our ability to offer intuitive, real-time assistance that empowers customer service representatives to deliver exceptional experiences,” said Anshuman Singh, Co-Founder of Think41. “Deepgram’s advanced transcription accuracy and speed perfectly complement our Agent Assist technology, setting a new standard for intelligent, seamless customer conversations.”

Why Think41 Chose Deepgram

Delivering reliable Agent Assist in production requires more than just models. It requires robust infrastructure optimized for real-time voice workloads.

To meet enterprise-grade expectations for speed, reliability, and integration, Think41 needed a voice AI platform that could deliver:

• Accurate, low-latency speech recognition at scale

• Seamless streaming support for synchronous experiences

• Developer-friendly APIs that integrate easily with backend systems

“We’re thrilled to partner with Think41 to redefine what is possible in customer support interactions,” said Abe Pursell, VP of Partnerships at Deepgram. “Our joint solution exemplifies the power of AI-driven transcription and analytics to enable businesses to drive better customer outcomes and improve operational efficiency.”

Beyond Assist: Voice AI Agents Built for Real Conversations

In addition to the Agent Assist system, Think41 has also developed a Voice AI Agent designed for fully autonomous, human-like phone interactions.

This system leverages Deepgram’s STT and Aura-2 TTS models over SIP to power real conversations, not just scripts. The AI agent handles customer outreach, manages end-to-end flows, and knows when to hand off to a human. At that point, it shifts into co-pilot mode to assist the agent in real time.

What it can do:

• Proactively call customers to schedule test drives

• Autonomously handle greetings, intent capture, and confirmations

• Escalate complex scenarios to humans while continuing to provide real-time guidance

Enabling Enterprise-Ready Voice AI

By combining Think41’s enterprise-grade orchestration with Deepgram’s real-time speech intelligence, businesses can unlock:

• Higher agent productivity

• Improved customer satisfaction

• Increased conversion rates

• Actionable insight capture with minimal latency

Together, we are helping enterprises move from fragmented tooling to unified, voice-first AI systems built to operate at scale.

Learn more about the partnership at think41.com or deepgram.com. If you are building customer-facing AI and need best-in-class speech recognition and synthesis, get started in our API Playground.