Five9

Five9 is one of the largest cloud contact center platforms, and Deepgram provides the speech-to-text layer inside Five9 IVA Studio that powers agent assist, voicebot containment, and post-call analytics.

In real-world tests, Deepgram is 2-4 times more accurate than alternative STT options inside Five9 for transcribing alphanumeric inputs (account numbers, policy IDs, tracking numbers, case IDs) that drive self-service interactions. After switching to Deepgram in Five9 IVA Studio, a major US healthcare provider doubled their user authentication rates because the speech recognition could accurately handle account-number read-back at scale.

For Five9 customers, this translates into improved call resolution, higher self-service containment without escalating to a live agent, and meaningful cost savings. Adding Deepgram is a configuration step inside IVA Studio. Five9 is Powered by Deepgram.

If you are running Five9 and evaluating speech recognition, the case study below has the technical detail. For benchmarks against your own audio, deepgram.com/contact-us is the direct path.

• Five9 case study (deepgram.com/learn)
• Five9 case study (deepgram.com/customers)
• Five9 and Deepgram Partner to Revolutionize Contact Center AI
• Five9, Powered by Deepgram (partner page)
• Five9 IVA Studio
• Contact Deepgram