AudioCodes

AudioCodes VoiceAI Connect bridges traditional telephony and modern voice AI, and Deepgram provides the speech layer behind it. AudioCodes built VoiceAI Connect to enable easy integration of voicebots into contact centers, tying real-time telephony, speech analytics, and bot frameworks together with Deepgram's streaming STT inside.

Who this is for: contact center operators with existing telephony investments who want to add AI Agents, agent assist, or post-call analytics without ripping and replacing the SBC and SIP layer. AudioCodes provides the interoperability and Deepgram provides speech recognition and speech synthesis designed for real-time production use, so the contact center keeps its existing call flows.

VoiceAI Connect is available as a fully managed service and as a self-service SaaS, and pairs Deepgram with multiple bot frameworks including Google Dialogflow CX. For customers who need on-prem deployment, Deepgram supports it alongside the public and private cloud options that VoiceAI Connect supports.

If you are running AudioCodes and evaluating voice AI, the integration is documented and live. Reach out through AudioCodes or via deepgram.com/contact-us.

• Deepgram Integrates with AudioCodes to Power Real-Time Voicebots and Analytics
• AudioCodes partner page
• Deepgram's Partners Drive Contact Center Transformation with Voice AI
• Google Dialogflow CX and Deepgram (developer docs) (cross-reference for VoiceAI Connect + Dialogflow customers)
• Transforming Contact Centers with Voice AI
• AudioCodes VoiceAI Connect
• Contact Deepgram